2 months ago
Kuala Lumpur, MalaysiaStaff+
Responsibilities
- Lead planning, design, development, testing, and maintenance of Customer Engagement and Dynamics 365 CRM solutions across online and on-premises modules and Power Platform.
- Lead and review delivery teams across project phases including planning, analysis, design, build, and testing.
- Design conceptual architectures and technical solutions while leading technology and design teams.
- Coordinate customers, IT staff, and business partners to ensure timely, high-quality issue resolution.
- Use key performance indicators to measure project quality and identify CRM-related business improvements.
- Support presales activities through solutioning, proof-of-concept development, effort estimation, and proposal development.
- Manage team capability planning, identify skill gaps, and align training or hiring needs with future demand.
- Develop reusable solutions, frameworks, and assets and collaborate across functions to apply best practices.
Requirements
- At least 12 years of total work experience.
- Hands-on experience with Dynamics 365 Customer Engagement, Dynamics CRM, online and on-premises modules, and PowerApps technical solutions.
- Experience across CRM modules including Customer Service, Sales, and Marketing.
- At least two full-cycle implementations of Microsoft Dynamics 365 CE or Dynamics CRM.
- Experience with presales and building proof of concepts.
- Experience with SaaS and/or PaaS environments.
- Experience leading teams and working with global onshore and offshore teams on CRM technology.
- Experience developing and deploying business applications using Microsoft Dynamics Power Platform.
- Core skills in C#, SQL, .NET, D365, CRM SDK, CRM Plugins, PowerApps, Power BI, and Flow.
- Intermediate to advanced knowledge of relational database concepts.
- Regional project experience, preferably involving Japan or Australia, would be beneficial.
Benefits
- Opportunity to work for Microsoft’s #1 partner on Microsoft and AI technologies.
- Personal development and training in technology and consulting skills.
- The role involves collaboration with regional, global, onshore, and offshore teams.
Tech Stack
Categories
Solutions Engineering
About Avanade
Avanade is the world’s leading expert on Microsoft. Trusted by over 7,000 clients worldwide, we deliver AI-driven solutions that unlock the full potential of people and technology, optimize operations, foster innovation and drive growth. As Microsoft’s Global SI Partner we combine global scale with local expertise in AI, cloud, data analytics, cybersecurity, and ERP to design solutions that prioritize people and drive meaningful impact. We champion diversity, inclusion, and sustainability, ensuring our work benefits society and business.