about 4 hours ago
Base Salary
$122k - $161k/yr
Responsibilities
- Provide hands-on support for customer needs following deployment.
- Design, review, and execute use cases aligned with Snowflake best practices.
- Monitor and optimize query performance to prevent recurring issues.
- Analyze warehouse configuration for cost optimization opportunities.
- Drive issue resolution and high case quality as a customer advocate.
- Establish regular touchpoints with customers for updates on reported issues.
- Collaborate with internal teams to improve product and service offerings.
- Apply AI-powered tools for triage and analysis of customer issues.
Requirements
- 7+ years of experience in Technical Support, Solutions Architecture, or a similar role.
- Bachelor's or Master's degree in Computer Science, MIS, or a related field.
- Proven success managing enterprise customer relationships as a trusted advisor.
- Advanced SQL expertise, including query debugging and performance tuning.
- Strong RDBMS fundamentals and hands-on experience with distributed database platforms.
- Experience with ETL/ELT tools and BI/analytics platforms.
- AI fluency and ability to use AI-assisted workflows effectively.
- High emotional intelligence and strong customer advocacy skills.
Tech Stack
Apache SparkAWSAzureGitGoogle Cloud PlatformInformaticaJavaJavaScriptJenkinsPythonScalaSnowflakeSQLTerraform