RPE - System Reliability Engineering Specialist (Hybrid)
Marks & Spencer Group plc2 months ago
Montréal, CanadaMid Level
Responsibilities
- Support business-critical applications and resolve ambiguous operational and technical problems.
- Manage major incidents, perform root cause analysis, and implement corrective actions to improve reliability.
- Develop and maintain automation, scripts, operational tooling, documentation, and runbooks.
- Perform platform upgrades, patching, archival, cleanup, and ongoing maintenance.
- Evaluate, deploy, and operate third-party software, AI-enabled platforms, and emerging technologies.
- Collaborate with development, QA, product management, business stakeholders, and global teams on application support and continuous improvement.
Requirements
- At least 2 years of relevant experience.
- Strong knowledge of Linux/Unix operating systems and production support environments.
- Strong scripting and automation skills using Python, Bash, Shell scripting, or similar technologies.
- Understanding of networking concepts, protocols, APIs, REST services, system integrations, and troubleshooting methodologies.
- Experience with monitoring, observability, and reliability engineering tools such as OpenTelemetry, Grafana, and Loki.
- Experience with Visual Studio Code and Git.
- Familiarity with Docker, Kubernetes, cloud technologies, and automation frameworks.
- Basic understanding of generative AI concepts including Large Language Models, AI agents, prompt engineering, and Retrieval-Augmented Generation.
- Familiarity with AI-assisted development tools such as GitHub Copilot or Microsoft Copilot.
- Knowledge of French and English is required.
Benefits
- Hybrid work environment combining remote work with attendance in the Montreal, Quebec office.
- Comprehensive employee benefits and perks for employees and their families.
- Equal opportunity workplace with opportunities for career mobility across the business.
Tech Stack
Categories
Site Reliability
About Marks & Spencer Group plc
Marks & Spencer Group plc is a British retailer selling clothing, home goods, and food to consumers through stores and ecommerce, with a focus on own-brand products. The company is listed on the London Stock Exchange, was founded in 1884, and is headquartered in London. In the UK, its online grocery offering runs via Ocado Retail, a joint venture in which M&S holds a significant stake.