Lead Site Reliability Engineer
JPMorgan Chase3 days ago
Bengaluru, IndiaStaff+
Responsibilities
- Champion site reliability culture, document practices, and share knowledge across internal communities.
- Lead initiatives that improve application and platform reliability, stability, scalability, and performance.
- Define service-level indicators, objectives, alerting, and error budgets with stakeholders.
- Serve as the main point of contact during major incidents and troubleshoot issues to minimize business loss.
- Use and evaluate enterprise-authorized AI capabilities for incident triage, troubleshooting, post-incident analysis, and knowledge capture.
- Establish guardrails and drive secure, traceable, and auditable AI-assisted reliability workflows across the software development lifecycle.
- Provide technical guidance and mentorship to other engineers.
Requirements
- Formal training or certification in site reliability engineering concepts and 8+ years of applied experience.
- Demonstrated proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and SRE best practices.
- Fluency in at least one programming language such as Python, Java/Spring Boot, or .NET.
- Experience using enterprise-authorized AI capabilities to improve SRE workflows, with strong validation practices and awareness of data sensitivity.
- Ability to evaluate AI-assisted operational recommendations, define team usage guardrails, and align outcomes with resiliency and security expectations.
- Experience with observability, including white- and black-box monitoring, service-level-objective alerting, and telemetry collection.
- Proficiency with continuous integration and continuous delivery practices and tooling.
- Proficiency with containers and container orchestration, including troubleshooting common networking technologies and issues.
- Advanced knowledge of software applications and technical processes, with depth in one or more technical disciplines.
- Preferred: SRE certification.
About JPMorgan Chase
JPMorgan Chase provides consumer and commercial banking, payments, credit card, wealth management, and corporate and investment banking services to individuals, businesses, institutions, and governments. The public company (NYSE: JPM) earns revenue from interest, fees, trading, and asset management across operations in more than 100 markets. Headquartered in New York City with roots dating to 1799, it serves retail customers and prominent corporate and government clients through brands including Chase and J.P. Morgan.