2 months ago
Remote, CanadaSenior
Responsibilities
- Discover agency problems onsite and translate them into compliant solutions tied to mission outcomes.
- Design, configure, integrate, extend, test, and ship tools on Axon’s platform, including agents, workflows, automations, integrations, and data pipelines.
- Build and deploy AI-powered workflows involving agents, prompts, RAG, and evaluations, then drive hands-on adoption with users.
- Own deployment, adoption, optimization, and ongoing customer success while measuring usage, workflow impact, and mission outcomes.
- Assess operational workflows, define success metrics and baselines, lead mission reviews and strategic planning, and build relationships with agency leadership.
- Troubleshoot onsite and coordinate root-cause resolution across Product, Engineering, Support, and Services.
- Capture customer insights and workflow patterns, influence product roadmaps, and turn successful builds into reusable playbooks.
- Maintain consistent onsite presence, track customer success metrics, and support Sales-to-Post-Sales onboarding and handoff.
Requirements
- Typically 8+ years of experience in customer-facing technical roles, program management, operational transformation, or complex deployment environments.
- Proven experience shipping working automations, agents, workflows, integrations, or AI-enabled tools in customer environments, including configuring products and writing integration logic.
- Ability to work across hardware, software, cloud, AI-enabled technologies, and integrated systems.
- Strong communication skills with technical teams and senior stakeholders, including command staff in mission-critical environments.
- Ability to own ambiguous, fast-changing work and navigate priorities across Product, Engineering, Sales, Support, and Services.
- Ability to obtain and maintain CJIS compliance and adhere to security standards.
- Former law enforcement or military experience is preferred but not required.
- Experience in public safety, law enforcement, corrections, or other mission-critical operational environments is preferred.
- Familiarity with Records, Evidence, digital workflows, AI-enabled platforms, or integrated public-safety ecosystems is preferred.
- Background in forward-deployed engineering, solutions architecture, or operational transformation at scale is preferred.
Benefits
- Competitive salary and 401(k) with employer match
- Discretionary paid time off
- Paid parental leave for all employees
- Medical, dental, and vision plans
- Fitness programs
- Emotional and mental wellness support
- Learning and development programs
- Office snacks
- Onsite engagement approximately 3–4 days per week
Categories
Forward Deployed
About Axon
Axon builds TASER energy devices, body and in-car cameras, sensors, and a cloud software suite for managing evidence, records, and real-time operations used by law enforcement, public safety agencies, and enterprises. Revenue comes from hardware sales bundled with SaaS subscriptions and services across its Axon Evidence and Records platforms. Founded in 1993 and headquartered in Scottsdale, Arizona, Axon Enterprise is a NASDAQ-listed public company serving police departments and government customers globally.