over 1 year ago
Responsibilities
- Build the systems powering Intercom’s flagship AI products, primarily in the Python ML stack and sometimes across the Ruby on Rails application.
- Work with ML Scientists to bring proof-of-concept code into robust and scalable production systems.
- Partner with product teams to shape effective AI-powered customer experiences.
- Contribute to ideation, prototyping, implementation, and testing across the software development lifecycle.
- Participate in hiring, mentoring, and career development for other engineers.
- Raise technical standards for performance, reliability, and operational excellence.
Requirements
- 5+ years of experience shipping high-quality products.
- Strong software engineering fundamentals and demonstrated significant impact in previous work.
- Deep knowledge of a high-level programming language such as Ruby, Python, or JavaScript.
- A BSc in Computer Science, Mathematics, Statistics, or a related discipline.
- Previous experience in data analytics or a statistical role is a bonus.
- Machine learning experience is not required, but hands-on experience with ML systems is welcomed.
Benefits
- Competitive salary and equity are offered, with regular compensation reviews.
- Pension scheme with matching up to 4%.
- Life assurance and comprehensive health and dental insurance for employees and dependents.
- Flexible paid time off policy.
- Paid maternity leave and six weeks of paternity leave for fathers.
- Cycle-to-Work Scheme and secure bike storage.
- MacBooks are standard, with Windows available for certain roles.
- Hybrid working policy requiring employees to be in the office at least two days per week.
Tech Stack
Categories
ML EngineeringProduct Engineering
About Intercom
We’re Intercom — the AI customer service company helping businesses deliver incredible customer experiences at scale. Our platform combines Fin, the #1 AI Agent for customer service, with our next-generation Helpdesk, a modern workspace that gives support teams the power, speed and intelligence they need.