AI Solutions Architect

about 3 hours ago

New York, NY, USA +3 more

Mid Level / Senior

Base Salary

$129k - $169k/yr

Responsibilities

Partner with CS and Product leadership to define the strategy and roadmap for chatbot and email AI agents.
Design reliable conversation workflows and automations for the chatbot.
Conduct regular reviews of bot conversations and analyze performance data.
Collaborate with Engineering, Product, and CS Strategy to enhance chatbot capabilities.
Expand the types of interactions for the email AI agent and other channels.
Ensure compliance and security standards are integrated into the AI strategy.
Manage relationships with AI vendors for customer support solutions.
Drive efforts to implement agent assist AI tools for increased efficiency.
Support evaluation of AI tools for other teams within the organization.

1–3 years of experience in configuring customer-facing AI agents or chatbots.
5+ years of experience in customer support backend operations or systems administration.
Strong problem-solving skills and experience in change management.
Technical acumen to communicate complex concepts to diverse audiences.
Ability to interpret data and make actionable decisions.
Effective collaboration with cross-functional teams.
Strong communication skills for stakeholder updates.
Adaptability and a growth mindset in a fast-paced environment.
Proven ability to work with technical teams.

AdaSQL