2 months ago
India (city not specified)Mid Level
Responsibilities
- Provide proactive and reactive remote or onsite technical assistance in cooperation with Support and Product Development teams.
- Assist customers with routine software updates, upgrades, configuration, and incident remediation.
- Investigate customer issues, perform root-cause analysis, and document technical solutions for implementation and maintenance.
- Generate and maintain customer deliverables and documentation with some supervision.
- Educate customers on product features, upgrades, patches, best practices, and technology stability.
- Participate in solution design reviews, customer meetings, internal collaboration, and post-project lessons learned.
- Support automation and efficiency improvements, including streamlined processes and elimination of redundant effort.
- Track timelines and budgets, troubleshoot standard and non-standard errors, and escalate issues to senior staff when needed.
- Collect customer input and help identify new service offerings, customized solutions, and additional sales opportunities.
- Learn to deliver presentations and assist with consulting on customer solutions.
Requirements
- Basic or foundational understanding of product features, tools, configurations, and technical solution delivery.
- Ability to support software updates, upgrades, configuration, incident remediation, troubleshooting, and technical root-cause investigations.
- Ability to create customer-facing technical documentation and deliverables.
- Ability to collaborate with customers, Support, Product Development, senior engineers, and cross-functional teams.
- Ability to learn Oracle technologies, products, industry trends, and best practices.
- Ability to support customer education, presentations, solution discussions, and technical value propositions.
- Ability to track project timelines and budgets and adjust priorities with guidance.
- Willingness to continuously learn and develop technical and consulting skills.
Benefits
- Competitive benefits including flexible medical, life insurance, and retirement options.
- Volunteer programs supporting employee community involvement.
- Accessibility assistance and accommodation are available throughout the employment process.
Categories
Solutions Engineering
About Oracle
Oracle builds database technology, enterprise applications, and Oracle Cloud Infrastructure for companies and governments. Its business spans cloud subscriptions, software licenses, and support services across ERP, HCM, CX, and industry suites, plus NetSuite. Founded in 1977 and headquartered in Austin, Texas, Oracle is a public company traded on the NYSE and serves global customers migrating and running critical workloads in its cloud.