Responsibilities
- Lead functional design workshops and create solution specifications based on customer requirements and out-of-the-box functionality.
- Partner with customers to analyze requirements and design effective ServiceNow solutions.
- Lead technical delivery, including solution design, configuration, development, testing, and implementation.
- Perform hands-on ServiceNow implementation using web technologies, integrations, scripting, and platform plugins.
- Direct small technical or cross-functional teams in complex solution environments.
- Collaborate with pre-sales and technical architecture teams on client presentations, workshops, and technical discussions.
- Produce clear technical and customer-facing documentation.
Requirements
- Bachelor’s degree in computer science, Management Information Systems, Engineering, or a related discipline, or equivalent experience with another enterprise ITSM platform.
- At least 5 years of hands-on experience designing, developing, and deploying ServiceNow solutions.
- Strong expertise in ServiceNow platform capabilities, scripting, integrations, and IT Service Management processes.
- Hands-on experience with HTML, CSS, XML, JavaScript/AJAX, Web Services, SOAP, Email, MID Server, and plugins.
- Knowledge of enterprise technologies and infrastructure concepts such as LDAP, VPN, and SSL.
- Experience delivering solutions to business challenges and understanding ITIL processes, metrics, and KPIs.
- Proven experience guiding small teams and contributing to project delivery.
- Ability to create structured technical and customer-facing documentation.
- Fluent English.
Benefits
- Remote work from any state in Mexico.
- Applicants must already be located in Mexico.
Tech Stack
Categories
About Atos
Atos Group is a global leader in digital transformation with c. 56,000 employees and annual revenue of c. €7.2 billion (at the go-forward perimeter), operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is listed on Euronext Paris. Atos is the services brand of Atos Group, delivering AI powered, secure and end to end digital services to public and private organizations worldwide. Atos designs, builds and run digital environments that are critical to performance, resilience and sovereignty, helping clients keep control of their data, infrastructure and compliance, with clear accountability from strategy to operations. With more than 54,000 people serving 4,500+ clients in 54 countries, Atos helps modernize core IT, accelerate cloud and data transformation, strengthen cybersecurity and enable secure digital workplaces, delivering impact for clients, employees and society at large. Atos offers end-to-end IT services across the cloud, cybersecurity, data and AI, application services, smart platforms and digital workplace, as well as localized consulting and advisory services under its brand Atos Amplify. Atos is trusted to operate complex, business-critical environments, especially in regulated and sovereign contexts.