2 months ago
Remote, IrelandSenior
Responsibilities
- Lead the end-to-end architecture and delivery of observability platform components focused on reliability, scalability, and usability.
- Improve consistency and quality across logs, metrics, traces, and continuous profiling.
- Serve as a technical advisor and mentor across the platform organization.
- Address high-cardinality telemetry, distributed tracing correlation, compute cost insights, and horizontal platform scaling.
- Collaborate with product teams, SREs, and developer experience groups to integrate observability into engineering workflows.
- Design and build developer-friendly tooling and APIs for incident response, performance analysis, and platform debugging.
- Use and optionally contribute to open-source standards such as OpenTelemetry.
- Balance performance, cost, and user value across engineering teams.
Requirements
- Proven expertise building and scaling observability systems such as logging platforms, metrics pipelines, tracing infrastructure, or profiling tools.
- Experience leading technical execution for observability initiatives involving S3-based data lakes, OpenTelemetry instrumentation, and ClickHouse-backed query engines.
- Proficiency in at least one modern programming language, including Go, Python, or Java.
- Familiarity with high-cardinality data challenges and telemetry correlation techniques.
- Experience designing high-scale telemetry systems such as Prometheus, ClickHouse, OpenTelemetry, or Kafka.
- Solid understanding of distributed systems and observability challenges in complex microservice-based environments.
- Experience with AWS, Kubernetes, and infrastructure-as-code tools.
- Ability to provide architectural guidance, establish telemetry standards, and lead others through ambiguity.
- Familiarity with ClickHouse, Grafana Mimir, or Athena is desired.
- Contributions to open-source observability tools or communities are desired.
- Experience building cost-visibility or FinOps tooling for cloud compute and telemetry pipelines is desired.
Benefits
- Remote-first work arrangement from Ireland, with occasional travel or ad-hoc in-person meetings.
- Competitive pay, generous time off, parental and wellness leave, healthcare, retirement savings program, and other location-dependent benefits.
- Volunteering and donation support.
Tech Stack
Categories
About Twilio
Twilio builds a cloud customer-engagement platform centered on programmable communications APIs for SMS, voice, WhatsApp, email, and verification, plus Segment CDP and the Flex contact center. It sells usage-based and subscription SaaS to developers and enterprises to embed messaging, calling, authentication, and data-driven marketing into apps. Founded in 2008 and headquartered in San Francisco, Twilio is a public company listed on the NYSE.