Commercial Solutions Engineer
Smartsheet2 days ago
Sydney, AustraliaMid Level
Responsibilities
- Identify, build, and demonstrate Smartsheet solutions that address customer problems.
- Lead technical sales engagements by identifying requirements, summarizing challenges, designing solutions, and providing technical guidance.
- Conduct discovery sessions to understand customer business processes and challenges.
- Partner with Sales, Marketing, Product, Customer Success, and Professional Services teams to support customer outcomes and revenue growth.
- Maintain knowledge of Smartsheet products, services, and competitors.
- Support virtual and in-person marketing events and participate in strategic cross-functional projects.
- Provide customer feedback to Product teams and periodically travel to customer sites as a technical subject matter expert.
Requirements
- At least 2–4 years of experience as a presales Solutions Engineer, Solutions Consultant, Solution Architect, or in a related role within SaaS and enterprise B2B software.
- Experience analyzing, evaluating, and synthesizing complex problems, with strong critical-thinking and communication skills.
- Experience leveraging and positioning AI during sales cycles.
- A proven track record selling into multiple lines of business.
- Strong technical skills and the ability to work in ambiguous and high-pressure situations.
- Excellent communication and presentation skills for technical and non-technical audiences.
- Knowledge of project management methodologies and their practical business applications.
Benefits
- The role is based in Sydney as part of the APAC Solutions Engineering team.
- The position includes periodic travel to customer sites and support for virtual and in-person marketing events.
- Smartsheet describes an inclusive environment with opportunities for growth, exploration, and professional development.
Categories
Solutions Engineering
About Smartsheet
Smartsheet builds a cloud-based enterprise work management platform for project and portfolio tracking, automation, reporting, and collaboration used by business and IT teams. It sells SaaS subscriptions with premium capabilities and add-ons, and integrates with tools like Microsoft 365, Google Workspace, and Slack. Founded in 2005 and headquartered in Bellevue, Washington, Smartsheet is publicly traded on the NYSE (SMAR) and owns Brandfolder, a digital asset management product.