2 days ago
Base Salary
$112k - $131k/yr
Responsibilities
- Design and implement scalable Salesforce Service Cloud solutions for customer service, case management, and contact center operations.
- Lead Salesforce architecture, design, and development across Service Cloud, Agentforce, Data Cloud, Apex, Lightning Web Components, Lightning Framework, Flows, and SOQL.
- Define end-to-end architectures, technical roadmaps, integration strategies, and future-state platform designs.
- Architect enterprise integrations using REST/SOAP APIs, middleware platforms, and event-driven architectures.
- Design customer engagement capabilities including Omni-Channel, Live Agent Chat, Einstein Bots, CTI integrations, and contact center technologies.
- Define multi-cloud data models, data migration strategies, data governance, security, sharing rules, and visibility frameworks.
- Drive Salesforce DevOps, automated deployments, release management, and environment management.
- Lead discovery workshops, requirements gathering, user-story creation, technical documentation, and architecture diagram development.
- Collaborate with business, product, operations, and engineering teams on Agile/Scrum delivery.
- Provide technical leadership and mentor onshore and offshore development teams.
- Ensure adherence to Salesforce architecture standards, governance controls, security practices, and operational excellence.
Requirements
- Bachelor’s degree or equivalent work experience.
- Five to six years of relevant experience.
- Preferred: eight or more years of software engineering experience and five or more years of Salesforce architecture and solution design experience.
- Deep expertise in Salesforce Service Cloud, Agentforce, Data Cloud, Apex, Lightning Web Components, Lightning Framework, Flows, and SOQL.
- Experience with Omni-Channel, Live Agent Chat, Einstein Bots, CTI integrations, and customer service or contact center solutions.
- Experience designing enterprise integrations with REST/SOAP APIs, middleware platforms, and event-driven architectures.
- Knowledge of Salesforce data architecture, data migration, governance, security models, and sharing or visibility rules.
- Hands-on experience with Salesforce DX, Git, automated deployments, release management, and environment management.
- Experience with solution architecture, technical roadmaps, scalable cloud-based design patterns, discovery sessions, stakeholder management, and Agile/Scrum delivery.
- Experience leading cross-functional teams and mentoring onshore/offshore development teams.
- Salesforce Application Architect, System Architect, or Certified Technical Architect certification is preferred.
- Strong communication, presentation, problem-solving, and enterprise transformation leadership skills.
Benefits
- Healthcare coverage including medical, dental, and vision.
- Basic and optional term life insurance.
- Short-term and long-term disability coverage.
- Pregnancy disability and parental leave.
- 401(k) and employer-funded retirement plan.
- Paid vacation of two to five weeks depending on salary grade and tenure.
- Up to 11 paid holidays.
- Adoption assistance.
- Sick and Safe Leave accruals of one hour per 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
- Requires working from a U.S. Bank location three or more days per week.
Tech Stack
GitSOAP
Categories
About U.S. Bank
U.S. Bank is a public commercial bank offering consumer banking, commercial and institutional banking, payments, wealth management, and custody services to individuals and businesses. It earns revenue from interest on loans and securities and from fees across payments, asset management, and treasury services; it is the fifth-largest U.S. commercial bank, headquartered in Minneapolis, and trades on the NYSE as U.S. Bancorp (USB).