Senior Software Engineer - ServiceNow
Unum Group1 day ago
Atlanta, GA, USASenior
Base Salary
$89k - $184k/yr
Responsibilities
- Lead architecture, governance, modernization, and continuous improvement for the enterprise ServiceNow CMDB.
- Drive CSDM 5 alignment, data quality initiatives, CMDB adoption, and trusted technology and service relationships.
- Design, develop, and maintain ServiceNow CMDB solutions, CI models, relationship mappings, automations, workflows, custom applications, and platform enhancements.
- Lead ITOM Discovery and Service Mapping activities, including MID Server management, tuning, troubleshooting, and optimization.
- Design and support integrations between ServiceNow and Workday, AWS, MuleSoft, Dynatrace, Tenable, monitoring tools, and other strategic systems.
- Support integration of CMDB data with Application Portfolio Management and Technology Business Management platforms.
- Provide technical leadership, mentorship, code reviews, and guidance to engineers across the team.
- Collaborate with infrastructure, security, cloud, architecture, and application teams while participating in Agile planning, testing, and continuous improvement.
Requirements
- Bachelor's degree in Computer Science, Information Systems, or equivalent relevant experience.
- At least 6 years of software engineering experience with ServiceNow development and platform engineering.
- Strong experience with ServiceNow CMDB, Configuration Management, and ITOM capabilities.
- Hands-on experience with ITOM Discovery, Service Mapping, MID Servers, and Discovery troubleshooting.
- Experience implementing and supporting CSDM, preferably CSDM 5 or later.
- Experience improving CMDB governance, reconciliation, data quality, and operational adoption.
- Experience building and supporting integrations with Workday, AWS, MuleSoft, Dynatrace, Tenable, and other cloud and operational systems.
- Strong understanding of enterprise infrastructure, cloud platforms, application architectures, and technology dependencies.
- Experience with APM, TBM, ITSM, ITOM, ITAM, or related ServiceNow modules is preferred.
- Experience working in Agile delivery environments and strong analytical, problem-solving, communication, and stakeholder management skills.
- Demonstrated ability to lead technical initiatives, influence cross-functional teams, mentor software engineers, and provide technical leadership.
- Strong understanding of software engineering best practices, testing, automation, CI/CD, and secure development principles.
Benefits
- Onsite fitness facilities and generous paid time off.
- Employee professional development programs.
- Healthcare benefits including health, vision, and dental coverage.
- Short- and long-term disability insurance benefits.
- Performance-based incentive plans.
- 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether the employee contributes or not.
About Unum Group
Unum Group is a public insurance company that provides employee benefits and financial protection products—such as disability, life, accident, critical illness, dental and vision coverage—along with leave management and behavioral health services for employers and their workforces. It sells group and voluntary benefits primarily to businesses in the U.S. and U.K. Founded in 1848 and headquartered in Chattanooga, Tennessee, Unum is a Fortune 500 company listed on the NYSE.