22 hours ago
Brasília, BrazilStaff+
Responsibilities
- Lead the design and implementation of complex ServiceNow solutions using platform best practices and technical standards.
- Assess clients’ current-state processes, define future-state solutions, and align technical outcomes with business objectives.
- Provide technical leadership for large-scale implementations, integrations, and enterprise transformation programs.
- Identify and mitigate delivery risks, guide technical governance, and ensure solution quality throughout the project lifecycle.
- Mentor and coach consultants and technical team members while promoting knowledge sharing and continuous improvement.
- Support platform adoption, change management, and long-term solution success across multiple stakeholders and partners.
Requirements
- 8+ years of experience in professional services, consulting, or an enterprise technology environment.
- Strong hands-on expertise designing and implementing ServiceNow solutions in complex enterprise environments.
- Experience leading large-scale technical programs, integrations, and cross-functional delivery teams.
- Industry domain expertise in ServiceNow workflow areas and related business processes.
- Experience using AI-powered tools, automation, or AI-driven insights to improve business outcomes, decision-making, and service delivery.
- Effective communication skills with technical and executive stakeholders.
- ServiceNow certifications aligned with relevant workflow areas.
- Ability and willingness to travel up to 50% based on client and business requirements.
- Experience serving as a trusted advisor for enterprise ServiceNow transformation initiatives is preferred.
- Expertise in platform adoption, change management, technical strategy, and governance is preferred.
- Strong analytical and problem-solving skills and experience resolving complex technical challenges are preferred.
- Experience mentoring consultants and developing high-performing technical teams is preferred.
Benefits
- Hybrid work arrangement with attendance at a client or Cognizant office as needed.
- Work-life balance support through wellbeing programs.
- Travel of up to 50% may be required based on client and business requirements.
Categories
Solutions Engineering
About Cognizant
Cognizant is a public IT services and consulting firm that designs, builds, and runs enterprise technology, including digital engineering, cloud modernization, data/AI, and managed services. It sells consulting, systems integration, and outsourcing on multi-year engagements to large enterprises in healthcare, banking, retail, communications, and manufacturing. Founded in 1994 and headquartered in Teaneck, New Jersey, Cognizant is NASDAQ-listed (CTSH) and a Fortune 500 company.