4 days ago
Responsibilities
- Lead the architecture and hands-on development of Mozilla’s Salesforce platform across multiple enterprise product lines.
- Define scalable Salesforce data models, sales processes, role hierarchies, record types, permission models, and sharing rules.
- Build platform capabilities using Salesforce Flow, validation rules, approval processes, custom objects, page layouts, reports, and dashboards.
- Design lead-to-cash capabilities covering quoting, contracting, orders, service delivery, entitlements, renewals, and revenue-management integrations.
- Integrate Salesforce with NetSuite, BigQuery, contract-management systems, and other operational platforms.
- Establish sandbox governance, source control, automated testing, deployment pipelines, release controls, rollback practices, documentation, and runbooks.
- Build secure MCP servers and integrations for AI assistants and agentic workflows using approved CRM data and actions.
- Partner with Sales, Revenue Operations, Finance, Legal, Security, and IT to prioritize platform investments.
- Lead resolution of complex production issues, vendor escalations, and platform risks.
Requirements
- At least eight years of experience in Salesforce engineering, administration, or architecture.
- Experience leading or playing a major technical role in implementing and operating a complex Salesforce environment.
- Advanced proficiency with Salesforce declarative capabilities, including Flow, validation rules, approval processes, record types, permission models, and sharing rules.
- Hands-on ability to read, write, test, and review Apex, SOQL, and Lightning Web Components.
- Experience designing Salesforce data and security models for multiple business units, product lines, or sales processes.
- Strong understanding of lead-to-cash processes, including opportunities, quoting, contracting, orders, fulfillment or service delivery, renewals, and finance-system handoffs.
- Experience integrating Salesforce with enterprise platforms using REST or SOAP APIs, event-driven patterns, middleware, or integration platforms.
- Experience building AI assistants, agents, or MCP integrations that securely use enterprise data and actions.
- Ability to communicate architecture decisions and technical tradeoffs to business leaders, technical teams, and implementation partners.
- Ability to work independently, set priorities, and lead complex work across several teams.
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent practical experience.
- Preferred qualifications include Salesforce Advanced Administrator, Platform App Builder, Platform Developer, Application Architect, or System Architect credentials.
- Preferred experience includes Salesforce environment management, automated testing, source control, release management, NetSuite or BigQuery integrations, Workato, Celigo, MuleSoft, CPQ, subscription renewals, and controlled environments such as ISO 27001 or SOC 2.
Benefits
- Performance-based bonus plans for eligible employees.
- Medical, dental, and vision coverage.
- Retirement contributions with 100% immediate vesting.
- Quarterly company wellness days and country-specific holidays, plus a birthday day off.
- One-time home office stipend and annual professional development budget.
- Quarterly well-being stipend and paid parental leave.
- Employee referral bonus program and additional country-dependent benefits including life, disability, and employee assistance coverage.
Tech Stack
Google BigQuerySOAP
Categories
About Mozilla
Mozilla builds open-source internet software, best known for the Firefox web browser, plus privacy tools like a VPN, password manager, and identity services. Its products are largely free and monetized through search partnerships and paid subscriptions, serving consumers, developers, and enterprises building for the web. Founded in 2005 and headquartered in San Francisco, Mozilla Corporation is wholly owned by the non-profit Mozilla Foundation.