Responsibilities
- Monitor Forge cloud applications for system health, connectivity, and service performance.
- Triage and analyze Forge-generated service cases, determine next actions, and collaborate with Field Service Professionals on resolution.
- Use Forge data to identify Spot opportunities and communicate actionable insights to Field Service Professionals.
- Investigate, track, and escalate connectivity and performance issues through resolution.
- Collaborate with cross-functional teams to improve service reliability and customer outcomes.
- Provide structured feedback to back-end development teams for product and platform improvement.
- Maintain operational records and contribute to consistent service-level performance.
Requirements
- Diploma or bachelor’s degree from an accredited institution in Electrical, Electronics, Instrumentation, Controls Engineering, or a related technical discipline.
- At least 3 years of software engineering experience focused on monitoring and troubleshooting cloud-based applications.
- Working knowledge of a major cloud platform such as AWS, Microsoft Azure, or Google Cloud, including cloud-monitoring tools and practices.
- Experience collaborating with field service teams or comparable operational groups.
- Experience using logging, alerting, and incident-management systems to support timely issue resolution.
- Experience with Building Management Systems and Heating, Ventilation and Air-Conditioning (HVAC) systems.
- Knowledge of cybersecurity best practices for cloud environments is valued.
- Ability to identify energy waste or sub-optimal HVAC operation and recommend practical improvements is valued.
- Strong analytical and problem-solving skills, attention to detail, independent work capability, and effective distributed-team collaboration are valued.
About Honeywell
Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial, and process sectors with a broad portfolio of services, solutions, and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy. For additional information on how Honeywell processes your personal information please visit https://www.honeywell.com/privacy-statement.