UKI Technology Consulting - Junior Service Now Technical Consultant
Ernst and Young1 month ago
Dublin, IrelandEntry Level
Responsibilities
- Support ServiceNow reviews, implementations, and change projects from planning through delivery.
- Build and configure ServiceNow solutions under the guidance of project leads and senior team members.
- Prepare project materials, updates, analysis, reporting, and bid documentation for internal and client stakeholders.
- Manage assigned work, track actions, and escalate risks and dependencies early.
- Support quality, risk, resourcing, project reporting, and delivery governance activities.
- Work with clients, contractors, strategic partners, and internal EY teams.
- Coach more junior colleagues where relevant and contribute to a collaborative team culture.
Requirements
- Around 3+ years of experience implementing ServiceNow.
- Deep technical and functional knowledge of IT Service Management.
- ServiceNow certifications such as Certified System Administrator, Certified Implementation Specialist, or Certified Architect, or willingness to obtain them.
- Certification and/or knowledge of ITIL and familiarity with the ITSM market and other ITSM platforms.
- Client-facing experience with a consulting or professional services company delivering technical or systems integration projects.
- Experience in one or more focus industries, including Energy & Assets, Financial Services, Government & Public Sector, Health & Wellness, Consumer Product & Retail, Telecommunications Media & Technology, or Advanced Manufacturing.
- Experience establishing, training, and managing teams involving clients, contractors, and strategic partners.
- Excellent communication, problem-solving, independent working, and stakeholder-management skills.
- Experience across Configuration Management, Service Request Management, or Service Level Management is desirable.
- Exposure to IT Asset Management, Software Asset Management, IT Operations Management, Discovery, Configuration Management Database, Governance, Risk and Compliance, or Integrated Risk Management is desirable.
- Experience preparing project updates, tracking actions, and supporting delivery governance is desirable.
- A business or technology-related qualification, or equivalent practical experience.
- Curiosity about new technology and a willingness to continue learning.
Benefits
- Full-time permanent employment in Dublin with hybrid working and flexible working arrangements.
- Competitive remuneration and a customizable benefits package.
- Pension, discounted health insurance, free unlimited online GP consultations through Web Doctor, and wellness rooms at some offices.
- Annual leave options, including the purchase of additional annual leave, plus maternity and paternity leave.
- Free gym membership, travel pass, and bike-to-work scheme.
- Recognition awards, cash incentives for referrals, and a work mobile.
- Tech MBA paid by EY.
- Support, coaching, career development, continuous learning, and opportunities for progression.
- Client-facing professionals may need to travel regularly or work at client sites.
Categories
Solutions Engineering
About Ernst and Young
Ernst & Young (EY) provides audit/assurance, tax, consulting, strategy and transactions services to enterprises, financial institutions, and public‑sector clients. Structured as a global network of partner‑owned member firms, it sells professional services on a fee basis, including a dedicated Financial Services Organization for banking, insurance, and capital markets. Headquartered in London, EY was formed in 1989 from the merger of Ernst & Whinney and Arthur Young, and operates in 150+ countries.