Lead Site Reliability Engineer
JPMorgan Chase12 hours ago
Base Salary
$157k - $215k/yr
Responsibilities
- Establish and scale consistent SRE standards for SLOs, on-call readiness, runbooks, postmortems, action tracking, and operational readiness across AWS, Azure, and GCP.
- Partner with Engineering and Product teams to embed reliability outcomes into roadmaps and prioritize work using incident, support, and error-budget data.
- Design operating cadences for incident reviews, stability reviews, KPI reviews, and planning inputs while standardizing intake and prioritization.
- Align reliability operations with risk and control expectations and automate recurring remediations such as configuration drift and repeat findings.
- Identify support-load and operational-toil drivers, build an automation opportunity pipeline, and track ticket deflection and self-service adoption.
- Own cross-platform reporting for SLO attainment, incident trends, MTTR, MTTI, change failure rate, ticket deflection, and customer impact.
- Apply AI and LLM-enabled approaches to triage, incident summarization, symptom mapping, and guardrailed automation.
- Remain hands-on with designs and critical implementations while leading systemic remediation and major incident response improvements.
Requirements
- At least 5 years of experience in SRE, production engineering, platform reliability, or infrastructure operations at enterprise scale.
- Demonstrated success driving cross-team standardization and measurable reliability improvements through influence and operating mechanisms.
- Deep knowledge of SLOs, SLIs, error budgets, observability, incident response, postmortems, and change reliability.
- Strong experience partnering with Engineering and Product leadership to align priorities and deliver results.
- Hands-on experience with AWS and/or Azure plus automation and infrastructure-as-code fundamentals.
- Experience with Python, Go, or Bash and tools such as Terraform and CI/CD practices.
- Experience using AI- or LLM-enabled operations approaches, including AIOps, AI-assisted troubleshooting, or agentic workflows, with appropriate controls and measurement.
- Preferred experience includes improving SLO attainment, reducing severe and repeat incidents, lowering MTTR/MTTI and change failure rates, reducing customer impact, and driving ticket deflection through automation and self-service.
Benefits
- Competitive total rewards package with base salary determined by role, experience, skill set, and location; eligible roles may also receive incentive compensation.
- Comprehensive health care coverage and on-site health and wellness centers.
- Retirement savings plan, backup childcare, tuition reimbursement, mental health support, and financial coaching.
- Additional compensation and benefits details are provided during the hiring process.
About JPMorgan Chase
JPMorgan Chase provides consumer and commercial banking, payments, credit card, wealth management, and corporate and investment banking services to individuals, businesses, institutions, and governments. The public company (NYSE: JPM) earns revenue from interest, fees, trading, and asset management across operations in more than 100 markets. Headquartered in New York City with roots dating to 1799, it serves retail customers and prominent corporate and government clients through brands including Chase and J.P. Morgan.