2 months ago
London, United KingdomSenior
Responsibilities
- Develop CRM strategies across marketing, sales, service, and customer experience functions.
- Evaluate, compare, and integrate CRM and commerce platforms based on client needs.
- Design CRM and commerce architectures integrating ERP systems, data platforms, analytics tools, and external systems.
- Lead large-scale digital transformation projects involving CRM, ERP, data lakes, cloud infrastructure, and integration frameworks.
- Advise C-level stakeholders on CRM technology roadmaps and build-versus-buy decisions.
- Coach client technology teams, define technology strategies, architect solutions, and support technical implementations on site.
- Lead legacy integration and remediation efforts using modern architecture and integration patterns.
- Travel worldwide to client locations as needed.
Requirements
- 5 to 10 years of IT architecture experience with a strong focus on CRM solutions in consulting and relevant consumer goods, industrial goods, or retail sectors.
- Experience with CRM platforms including Salesforce, SAP, Microsoft Dynamics, or Oracle across sales, service, and marketing.
- Experience delivering complex CRM integrations with data lakes, ERP systems, analytical platforms, messaging systems, and external systems.
- Experience with commerce platforms such as Salesforce Commerce Cloud and Adobe Commerce.
- Experience with integration platforms such as MuleSoft and Dell Boomi.
- Experience leading legacy integration and remediation, including facade and strangler approaches.
- Understanding of CI/CD pipelines, cloud-native development, API-led integrations, and synchronous and asynchronous integration patterns.
- Understanding of end-to-end business processes including Lead-to-Quote, Quote-to-Cash, Service Management, and Marketing.
- Strong analytical, problem-solving, communication, presentation, and stakeholder-engagement skills.
- University degree with above-average academic performance in a mathematical-scientific field, information technology, or business administration.
Benefits
- Collaborative environment with opportunities for professional growth and exposure to complex client challenges.
- Opportunity to work on meaningful digital transformation projects with leading experts.
- Worldwide travel to client locations is expected.
Categories
Solutions Engineering
