4 months ago
London, United KingdomSenior
Responsibilities
- Develop CRM strategies across marketing, sales, service, and customer experience functions.
- Evaluate, compare, and integrate CRM and commerce platforms based on client needs.
- Design CRM and commerce architectures integrating ERP systems, data platforms, analytics tools, and external systems.
- Lead large-scale digital transformation projects involving CRM, ERP, data lakes, cloud infrastructure, and integration frameworks.
- Advise C-level stakeholders on CRM technology roadmaps and build-versus-buy decisions.
- Coach client technology teams, define technology strategies, architect solutions, and support technical implementations on site.
- Lead legacy integration and remediation efforts using modern architecture and integration patterns.
- Travel worldwide to client locations as needed.
Requirements
- 5 to 10 years of IT architecture experience with a strong focus on CRM solutions in consulting and relevant consumer goods, industrial goods, or retail sectors.
- Experience with CRM platforms including Salesforce, SAP, Microsoft Dynamics, or Oracle across sales, service, and marketing.
- Experience delivering complex CRM integrations with data lakes, ERP systems, analytical platforms, messaging systems, and external systems.
- Experience with commerce platforms such as Salesforce Commerce Cloud and Adobe Commerce.
- Experience with integration platforms such as MuleSoft and Dell Boomi.
- Experience leading legacy integration and remediation, including facade and strangler approaches.
- Understanding of CI/CD pipelines, cloud-native development, API-led integrations, and synchronous and asynchronous integration patterns.
- Understanding of end-to-end business processes including Lead-to-Quote, Quote-to-Cash, Service Management, and Marketing.
- Strong analytical, problem-solving, communication, presentation, and stakeholder-engagement skills.
- University degree with above-average academic performance in a mathematical-scientific field, information technology, or business administration.
Benefits
- Collaborative environment with opportunities for professional growth and exposure to complex client challenges.
- Opportunity to work on meaningful digital transformation projects with leading experts.
- Worldwide travel to client locations is expected.
Categories
Solutions Engineering
About BCG
Boston Consulting Group provides management consulting, technology, and design services to large enterprises, governments, and nonprofits, helping with strategy, digital transformation, and operations. The firm works on a project-based, fee-for-service model and also incubates products and ventures through BCG X. Founded in 1963 and headquartered in Boston, it is a global partnership with offices worldwide.