3 months ago
Responsibilities
- Own the largest and most technically difficult enterprise deployments.
- Work directly with customers to understand undocumented business workflows and operational needs.
- Build integrations, workflows, internal tooling, and product capabilities required for production deployment.
- Travel onsite to customer offices when in-person collaboration accelerates problem solving.
- Debug deployment blockers across Frontdesk and external systems.
- Identify reusable patterns and turn one-off solutions into scalable product, infrastructure, and deployment primitives.
- Partner with founders and engineering to influence the product roadmap.
- Define enterprise AI deployment practices, build playbooks, hire the team, and eventually lead the Forward Deployed Engineering organization.
Requirements
- Strong software engineering skills and willingness to work directly with customers.
- Ability to work across the stack and learn whatever is necessary to solve ambiguous problems.
- Customer-oriented problem solving and comfort operating without an established playbook.
- Strong product intuition and ability to generalize solutions into reusable capabilities.
- High ownership, speed, and willingness to own complete outcomes rather than narrow system components.
- Interest in building a new function from zero and eventually leading the organization.
Benefits
- New York City role performed in person.
- Travel to customer sites is required when needed for deployments.
Categories
Forward Deployed
About Pear VC
Pear VC is an early-stage venture capital partnership that invests at pre-seed and seed, pairing capital with hands-on support, mentorship, and programs like its PearX accelerator for founding teams. Founded in 2013 and headquartered in Menlo Park, California, it backs software and technology startups across categories. Its portfolio includes companies that reached the public markets, such as DoorDash and Guardant Health.