Site Reliability Engineer
HCA Healthcare India1 day ago
Hyderābād, IndiaMid Level
Responsibilities
- Lead technical escalation and cross-functional troubleshooting for complex, high-impact, business-critical incidents through service restoration.
- Troubleshoot application, database, API/integration, middleware, cloud, server, network, identity, security, and external-dependency layers using logs, metrics, traces, events, and infrastructure telemetry.
- Lead root-cause analysis and corrective/preventive actions to reduce incident recurrence and operational risk.
- Define and improve reliability, observability, monitoring coverage, service indicators/objectives, dashboards, alerting, instrumentation, and event correlation.
- Assess application reliability, operational readiness, and supportability, then develop improvement roadmaps.
- Design reusable automation, self-healing, and auto-remediation workflows to reduce operational toil.
- Guide infrastructure-as-code, configuration management, GitOps, deployment, CI/CD, and release-reliability practices.
- Support upgrades, migrations, platform modernization, patching, environment transitions, and production cutovers.
- Analyze performance and capacity trends and recommend scaling, resiliency, quota, configuration, and cost-optimization improvements.
- Provide technical leadership for disaster recovery, resiliency validation, recovery procedures, and rollback readiness.
- Partner with Security and engineering teams during vulnerabilities and cyber events.
- Create technical standards, playbooks, runbooks, templates, operating procedures, and reusable support patterns.
- Evaluate emerging observability, automation, cloud operations, reliability engineering, and AI-assisted operations technologies.
- Mentor Application Support Engineers and participate in an on-call or senior production escalation rotation when required.
Requirements
- Bachelor’s degree in computer science, information technology, engineering, or a related discipline is preferred; equivalent advanced technical experience may be considered.
- At least 4 years of experience in Application Support, Production Engineering, Site Reliability Engineering, DevOps, Cloud Operations, or a related technical discipline.
- Hands-on experience supporting enterprise or business-critical production applications and troubleshooting across multiple technology layers.
- Advanced experience with monitoring, logging, APM, and observability platforms such as Dynatrace, Splunk, Grafana, or comparable technologies.
- Working knowledge of Windows and/or Linux/Unix platforms, relational databases, SQL, APIs, integrations, and distributed application dependencies.
- Experience with Azure, GCP, AWS, or comparable enterprise cloud technologies.
- Hands-on experience with source control, GitOps/deployment tools, infrastructure-as-code, CI/CD, and automation tools such as Azure DevOps, GitHub/GitLab, Argo CD, Terraform, or Ansible.
- Strong understanding of networking, including DNS, firewall rules, ports, load balancing, routing, certificates, and application connectivity.
- Strong understanding of identity, privileged access, service accounts, secrets, and enterprise security concepts.
- Experience leading complex incident troubleshooting, root-cause analysis, and corrective/preventive improvements.
- Ability to mentor engineers, influence cross-functional teams, communicate technical findings, and drive improvements without formal management authority.
- Relevant certifications in cloud, DevOps, SRE, infrastructure-as-code, Kubernetes, ITIL, Linux, Microsoft Azure, or Google Cloud are beneficial.
Tech Stack
AnsibleArgo CDAWSAzureGoogle CloudGoogle Cloud PlatformGrafanaKubernetesLinuxSplunkSQLTerraformWindows
Categories
DevOpsSite Reliability
About HCA Healthcare India
HCA Healthcare India is the technology and analytics arm of HCA Healthcare, Inc., the U.S.-based hospital operator headquartered in Nashville. Teams in India build cloud data platforms, pipelines, and software that support clinical, operational, and revenue workflows across HCA’s hospitals and clinics, and provide DevOps, BI, and testing services. HCA Healthcare was founded in 1968 and runs a broad network of hospitals and outpatient facilities in the United States.