Associate QA Consultant, Amazon Connect / Contact Center QA
NeuraFlash, Part of Accenture2 days ago
Remote, India +4 moreEntry Level
Responsibilities
- Test Amazon Connect contact flows, queues, routing, agent workflows, IVR journeys, telephony functions, and voice and digital channels.
- Perform basic testing of AWS services, APIs, integrations, data mapping, error handling, and cross-system issues.
- Test Salesforce Service Cloud Voice integrations, CTI, screen pops, Voice Call records, Omni-Channel, Amazon Connect Chat, and other omnichannel journeys.
- Create and execute test scenarios and cases; prepare test data; log, track, and retest defects; and participate in defect triage.
- Support system integration testing, regression testing, user acceptance testing, release readiness, automation testing, and performance/load testing.
Requirements
- Require 1–2 years of QA/testing experience or a minimum of 6 months of paid QA internship experience.
- Strong understanding of functional, regression, integration, and end-to-end testing fundamentals.
- Basic knowledge of test case creation, test execution, defect management, QA processes, APIs, and cloud concepts, preferably AWS.
- Hands-on exposure to Postman or similar API testing tools.
- Ability to understand business requirements, convert them into test scenarios, troubleshoot issues across systems, and communicate and document findings effectively.
- Preferred experience includes Amazon Connect or other contact center platforms, IVR and telephony, Salesforce or Service Cloud, Jira, TestRail, QMetry, Zephyr, SQL, QA automation, scripting, voice testing tools, and generative AI or chatbot testing.
Benefits
- Remote and in-person work options are available through the Massachusetts headquarters, regional hubs, and remote work.
- Certain roles may require up to 25% travel.
- Flexible scheduling and a collaborative, feedback-oriented work culture are offered.
About NeuraFlash, Part of Accenture
NeuraFlash, part of Accenture, builds AI-powered customer engagement solutions and apps on Salesforce and AWS for enterprises, including contact centers and sales/service automation. The company provides consulting, implementations, and ISV products around Agentforce, Amazon Connect, Service/Revenue Cloud, CPQ, and Field Service. Founded in 2016 and headquartered in Burlington, Massachusetts, it operates as an Accenture-owned specialist focused on conversational AI, analytics, and workflow automation.