NiCE CXone Engineer
TTEC Digital8 months ago
Manila, PhilippinesMid Level
Responsibilities
- Implement, configure, test, troubleshoot, and support NICE CXone contact center solutions.
- Translate business requirements into technical solutions across IVR, ACD, VoIP, email, SMS, and chat channels.
- Enhance and improve software using CXone Studio, C#, ASP.NET, and related technologies.
- Code and test projects involving real-time systems and deliver software on schedule.
- Participate in solution design, system analysis, project meetings, training, and production support.
- Collaborate with clients, project teams, system analysts, and project managers to complete engagements successfully.
- Develop solution pitches, value propositions, and demonstration experiences for customers.
Requirements
- At least three years of experience with NICE CXone and unified communications environments.
- One to two or more years of software development experience, including design, coding, and testing of real-time systems.
- Experience with NICE CXone, CXone Studio, enterprise-level CCaaS architecture, and complex business requirements.
- Experience with C#, ASP.NET, JavaScript, Python, Java, C++, or comparable development technologies.
- Experience with network infrastructure.
- Strong customer-facing presentation and problem-solving skills.
- Existing NICE CXone and process automation knowledge or industry certifications is preferred.
- A bachelor’s degree in computer science, information technology, or engineering is preferred.
- Ability to work US daytime hours.
Benefits
- Remote role indicated by the #LI-RemotePhilippines tag.
- Employment with TTEC Digital, an organization emphasizing employee support, diversity, inclusion, and customer experience.
Tech Stack
Categories
Solutions Engineering
About TTEC Digital
TTEC Digital provides customer experience consulting and systems integration for enterprises, building and operating cloud contact centers, IVR, and omnichannel solutions across voice, chat, and digital. Its services span CX strategy, data and analytics, AI, automation, and managed services, with hands-on delivery on platforms like Amazon Connect. The company is headquartered in Austin, Texas and serves organizations across industries seeking to modernize customer interactions.