ServiceNow Developer
RSM International3 days ago
Chicago, IL, USA +8 moreMid Level
Base Salary
$85k - $162k/yr
Responsibilities
- Design, develop, configure, test, and deploy ServiceNow solutions based on business and technical requirements.
- Customize ServiceNow applications using Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, ACLs, Flow Designer, and workflows.
- Configure and enhance ServiceNow modules, forms, tables, workflows, notifications, integrations, and platform functionality.
- Develop and maintain integrations with third-party systems using REST/SOAP APIs, IntegrationHub, SSO, LDAP, and Active Directory.
- Participate in the full ServiceNow implementation lifecycle, including requirements gathering, solution design, development, testing, deployment, and post-production support.
- Troubleshoot technical issues, perform root-cause analysis, and implement enhancements and fixes across ServiceNow environments.
- Support ServiceNow upgrades, releases, installations, and platform maintenance while evaluating impacts to custom functionality.
- Create and maintain technical, configuration, process-flow, user-story, solution-design, and deployment documentation.
- Collaborate with architects, business analysts, functional consultants, administrators, and client stakeholders.
- Stay current on ServiceNow releases and recommend opportunities to use new platform functionality.
Requirements
- Bachelor’s degree in Information Technology, Management Information Systems, Computer Science, or a related field, or equivalent relevant experience.
- Approximately 3 or more years of hands-on ServiceNow development and configuration experience.
- Experience with ServiceNow development tools and features including JavaScript, Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, ACLs, Flow Designer, and workflows.
- Experience configuring, customizing, and supporting ServiceNow applications in an enterprise environment.
- Experience with JavaScript, HTML, CSS, XML, REST, SOAP, LDAP, Active Directory, and SSO.
- Experience participating in at least one full-cycle ServiceNow implementation from requirements and solution design through development, testing, and deployment.
- Experience troubleshooting ServiceNow applications, integrations, workflows, and platform configurations.
- Ability to translate functional and business requirements into effective technical solutions.
- Strong written and verbal communication skills and the ability to explain technical concepts to technical and non-technical stakeholders.
- Ability to work collaboratively in a client-facing consulting environment and manage multiple development priorities.
- Preferred qualifications include ServiceNow Certified System Administrator, Certified Application Developer, or Certified Implementation Specialist certifications.
- Preferred experience includes multiple ServiceNow applications or modules, REST/SOAP integrations, IntegrationHub, Flow Designer, Service Catalog, CMDB, custom application development, upgrades, and professional services or consulting.
Benefits
- Competitive benefits and compensation package.
- Most roles follow a hybrid workstyle aligned to an RSM office, with in-person collaboration based on client, team, development, and relationship-building needs; some roles may be virtual or primarily on-site.
Tech Stack
Categories
About RSM International
RSM International is a global network of independent firms providing audit, tax, and consulting services to middle‑market and growth enterprises. Member firms deliver offerings such as assurance, risk and cyber advisory, transaction support, outsourcing, and IFRS/GAAP accounting, while the network supplies common standards, tools, and branding. Founded in 1964 and headquartered in London, it coordinates practices across many countries to serve privately held, public, and public‑sector organizations.