Senior Site Reliability Engineer
PointClickCare3 hours ago
Base Salary
$155k - $172k/yr
Responsibilities
- Provide technical leadership to a growing team applying software engineering practices to operations at scale.
- Monitor and report on service-level objectives and establish key performance indicators with business and product owners.
- Design and architect automated, repeatable, and consistent operational solutions for applications.
- Create and maintain monitoring technologies and processes for application performance and business metrics.
- Conduct technical training events, game day scenarios, engineering spikes, and persistent resilience testing.
- Partner with security engineers to develop plans and automation for responding to risks and vulnerabilities.
- Guide software development teams on resiliency, efficiency, performance, cost, and long-term operational health.
- Collaborate with internal feature- and service-oriented teams to ensure operational solutions meet business requirements.
Requirements
- Bachelor's degree in Computer Science, Computer Engineering, Software Engineering, MIS, or a related discipline.
- Prior relevant software development or architecture experience and hands-on experience in DevOps or system administration.
- Experience building and supporting cloud-based solutions in production environments with mission-critical applications.
- Experience with one or more of C, C++, Java, Python, Go, Perl, or Ruby, plus algorithms, data structures, complexity analysis, and software design.
- Experience with configuration management and deployment automation tools such as Chef, Terraform, Puppet, or Ansible.
- Experience administering Windows and Linux machines and working with cloud computing and on-premise infrastructure.
- Experience with the software development lifecycle, QA and beta environments, debugging, code optimization, and routine-task automation.
- Strongly preferred experience with Azure cloud infrastructure and services, virtualization, and container solutions such as Docker, Kubernetes, or ECS.
- Understanding of infrastructure platforms, production practices, change management, and Agile software development methodology.
- Preferred troubleshooting experience across hosting technologies, web servers, Java application platforms, operating systems, networks, virtualization, databases, and Linux internals.
- Knowledge of open-source software and contributions to the open-source community is a plus.
Benefits
- Benefits start on day one.
- Retirement plan matching, flexible paid time off, wellness support programs, parental and caregiver leaves, fertility and adoption support, continuous development support, employee assistance, inclusion communities, and employee recognition.
- Hybrid role requiring residence within commuting distance of the specified office and periodic weekly, biweekly, or monthly team events; remote-role office events may require travel to Mississauga and/or Salt Lake City.
- Reasonable accommodations are available during the hiring process.
Categories
Site Reliability
About PointClickCare
PointClickCare is a leading health tech company with one simple mission: to help providers deliver exceptional care. With the largest long‐term and post‐acute care dataset, we power AI-driven healthcare that fuels intelligent transitions, insightful interventions, and financial sustainability. Enhanced by our marketplace of 400+ integrated partners and trusted by over 30,000 provider organizations and every major U.S. health plan, we’re redefining healthcare, so it doesn’t just survive — it thrives.