Software Engineer

8 hours ago

Base Salary

$130k - $220k/yr

Responsibilities

Design and build response-generation pipelines with routers, orchestrators, and synthesizers.
Develop knowledge-retrieval systems that ground agent responses in accurate, current data.
Build reliable multi-step tool orchestration workflows and handle third-party API failures.
Create evaluation frameworks using real conversations to measure quality and detect regressions.
Implement observability and tracing for complex agent pipelines.
Design no-code controls and interfaces for support leads to adjust agent behavior.
Extend the platform to voice conversations with real-time transcription and tool use.
Optimize model routing, caching, and prompts for speed and cost.
Own infrastructure, data pipelines, integrations, and API work supporting the platform.

At least 3 years of experience building and shipping production systems used by real users.
Experience designing and debugging production AI/ML systems, including retrieval pipelines, prompt engineering, or model orchestration.
Proficiency across multiple stack layers, including backend, frontend, infrastructure, or data pipelines.
Experience building and evaluating retrieval systems such as knowledge bases, ranking, context validation, or semantic search.
Experience with multi-step workflows, tool orchestration, or function-calling systems.
Experience building observability, tracing, or debugging tools for complex pipelines.
Proficiency in at least one backend language such as Python, Go, Rust, or Java.
Experience integrating third-party APIs and handling production failure modes.
Candidates must be authorized to work in the US without visa sponsorship.
Experience with real-time or low-latency systems, voice and transcription, model routing, or configuration interfaces for non-technical users is a bonus.