3 months ago
Noida, IndiaSenior / Staff+
Responsibilities
- Advise clients and implementation partners on Adobe Campaign and Adobe Journey Optimizer implementation strategies and best practices.
- Gather and document business requirements, KPIs, and functional and technical requirements.
- Design, build, debug, optimize, validate, and deploy customer journey campaigns, workflows, automations, actions, messages, and templates.
- Configure source connectors, ingest data, use AEP segments and profiles, trigger journeys, and activate destinations including CRM and email.
- Review solution designs, perform quality checks, identify risks and gaps, troubleshoot technical issues, and track issues through resolution.
- Build trusted client relationships, manage expectations and project scope, and manage multiple engagements simultaneously.
- Provide stakeholder advisory, product enablement, desk-side coaching, technical writing, and PowerPoint presentations.
- Collaborate with Adobe internal teams, clients, implementation partners, marketers, analysts, web developers, and executives.
Requirements
- 6–8 years of overall experience as a client-facing consultant with experience in Adobe Journey Optimizer and Adobe Campaign.
- Hands-on experience building customer journey campaigns and workflows, configuring connectors, ingesting data, and using segments and profiles for journey activation.
- Experience implementing journey automations, actions, messages, templates, batch campaigns, and triggered campaigns.
- Experience troubleshooting APIs, data ingestion, segments, destinations, and other complex technical issues.
- Experience with SQL and at least one of Oracle, SQL Server, or PostgreSQL.
- Experience with JavaScript, jQuery, XML, and web services; HTML DOM manipulation and page load event knowledge is a plus.
- Understanding of multichannel data management, segmentation, orchestration, automation, personalization, JSON, data tables, and streaming data flows.
- Deep vertical industry experience in areas such as retail, media, financial services, or high tech is preferred.
- Bachelor's or master's degree in computer science with equivalent work experience.
- Strong presentation, communication, organization, problem-solving, learning, collaboration, and change-management abilities.
- Experience presenting to technical and business audiences and extensive knowledge of Microsoft Office.
Benefits
- Career development and opportunities to grow skills while working with major global brands.
- A culture centered on Heart, Brains, and Courage, with emphasis on empathy, innovation, collaboration, and bold solutions.
- Hybrid work arrangement with teams in the office an average of four days per week.
- Equal opportunity employment and accommodations or flexibility available through the hiring process.
Tech Stack
Categories
Solutions Engineering
About VML
VML is a global marketing and advertising agency that designs brand experiences, customer journeys, and commerce programs for large consumer and enterprise brands. It operates in 55+ markets with principal offices including New York, London, and Singapore, and is part of WPP. Notable clients include Ford, Microsoft, Coca‑Cola, and Nestlé, spanning health, retail, and technology sectors.