1 day ago
Responsibilities
- Design, develop, document, test, and deploy standardized integration, automation, and middleware solutions.
- Integrate Zendesk products, third-party SaaS applications, and data platforms across distributed systems.
- Build and maintain RESTful APIs, middleware, event-driven microservices, and asynchronous communication systems.
- Develop unit tests, conduct system integration testing, and support user acceptance testing.
- Participate in backlog refinement, sprint planning, daily stand-ups, and retrospectives within two-week Agile Scrum sprints.
- Explore AI and machine learning solutions for productivity, intelligent workflows, automation, and integrations.
- Collaborate with developers, IT application owners, solution architects, and business system analysts.
- Lead small feature teams of 1–3 people and mentor peers when needed.
Requirements
- At least 5 years of backend or integration engineering experience designing and developing scalable microservices, distributed systems, and cloud-based solutions.
- Advanced proficiency in Java is required; Node.js, Python, and Bash scripting experience are preferred.
- Experience designing, building, and maintaining RESTful APIs, middleware, event-driven microservices, APIs, events, and messaging systems.
- Fluency with AWS serverless technologies including Lambda, Step Functions, EventBridge, API Gateway, SNS, SQS, SAM, and Serverless Framework, or equivalent Azure or GCP experience.
- Expertise integrating SaaS applications such as Salesforce, Zuora, NetSuite, Workday, and Coupa.
- Strong experience with unit, integration, and user acceptance testing, code reviews, and coding standards.
- Experience collaborating with DevOps teams on deployment, monitoring, and scaling.
- Proficiency with Agile Scrum methodologies and experience using Jira and Confluence.
- Ability to document APIs, database schemas, and backend processes.
- BA/BS in Computer Science, IT, or a related field, or equivalent industry experience; fluent English required.
- Preferred familiarity with iPaaS and low-code platforms, CI/CD pipelines, observability and monitoring, security and compliance, ETL/ELT, cloud databases, data orchestration, AI/ML, natural language processing, and Model Context Protocol.
Benefits
- Hybrid work model allowing employees to work remotely for part of the week while collaborating in Zendesk offices.
- The employee must be physically located in and work from Mexico City or Mexico State.
- Zendesk offers an inclusive workplace and is an equal opportunity employer.
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About Zendesk
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