9 hours ago
Amsterdam, NetherlandsMid Level / Senior
Responsibilities
- Help customers implement and use the product from onboarding through rollout.
- Serve as the technical point of contact for integrations and troubleshoot production issues.
- Scope customer requirements and recommend scalable implementation approaches.
- Collaborate with product, engineering, and growth teams to identify and resolve implementation friction.
- Improve technical documentation, tooling, and processes for future implementations.
Requirements
- At least 4 to 5 years of relevant experience, including 3 or more years in a customer-facing technical role such as field engineering, solutions engineering, technical support, or implementation.
- Hands-on experience troubleshooting production integrations and working with REST APIs, webhooks, or event-driven systems.
- Production experience with Node.js, TypeScript, or JavaScript, plus relational databases such as PostgreSQL and integration data modeling.
- Experience scoping technical requirements with customers and writing customer-facing technical documentation.
- Expertise in KYB, KYC, AML, regulated onboarding, or a related compliance domain; fintech onboarding or identity product experience is also relevant.
- Clear communication, strong problem-solving skills, and comfort working across technical and customer teams in ambiguous situations.
- Experience with cloud platforms, containers, orchestration, or message queues is a plus.
Benefits
- Annual base salary ranges from EUR 93,000 to EUR 146,000.
- Remote within European time zones.
- Primary location is Amsterdam, North Holland, Netherlands.
- Visa sponsorship is not available.
Tech Stack
Categories
Forward Deployed