Forward Deployed Solution Engineer – Applied AI FDE
ServiceNow4 days ago
Remote, Netherlands or Amsterdam, NetherlandsSenior
Responsibilities
- Build solution-ready LLM-enabled applications spanning backend logic, data orchestration, and frontend UI.
- Work onsite or alongside customers to adapt, deploy, debug, and iterate solutions in live environments.
- Develop reusable libraries, prompts, scaffolds, SDKs, and documentation for future deployments.
- Design and implement production-grade AI-native software and integrate it with legacy systems.
- Contribute field feedback, extensible code, and reusable patterns to platform and product teams.
- Lead implementations from zero to one while balancing delivery speed, security, resilience, and scalability.
Requirements
- 10+ years of software engineering experience, including at least 2 years in customer-facing or embedded roles.
- Experience designing and implementing AI-native software in production environments.
- Backend experience with Python, Node.js, or Java and frontend experience with React or Angular.
- Experience working with REST or GraphQL APIs, LLM frameworks, prompt chaining, vector search, and context management.
- Ability to debug distributed systems, tune latency, and implement monitoring and observability.
- Experience contributing to shared SDKs, tools, developer experience systems, or reusable AI scaffolds.
- Experience deploying to AWS, Azure, or GCP with CI/CD, containers, and infrastructure-as-code.
- Product sensibility focused on user value, MVP iteration, and long-term scalability.
- Preferred experience integrating AI into SaaS platforms such as ServiceNow or Salesforce.
- Preferred experience deploying production systems in secure, regulated enterprise environments.
- Ability to travel up to 30%.
Benefits
- Flexible or remote work persona in the EMEA region.
- Regular employee position.
- Up to 30% travel may be required for customer engagements.
Categories
Forward Deployed
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.