13 hours ago
Bengaluru, IndiaSenior
Responsibilities
- Provide end-to-end SRE ownership for the Global Fabric service, including reliability, performance, resilience, and operational excellence.
- Own incidents from detection through resolution, serve as the primary operational escalation point, and participate in an on-call rota.
- Manage incidents in ServiceNow, track defects and improvements in Jira, and perform root cause analysis with preventative follow-up actions.
- Design, implement, operate, and improve observability and monitoring solutions using Dynatrace.
- Drive automation through Ansible, scripting, CI/CD pipelines, and GitOps practices.
- Define and report service health metrics, SLIs, SLOs, error budgets, and operational dashboards.
- Fulfil operational service requests, support customer onboarding and operational readiness, and identify reliability and optimization opportunities through platform, network, and service trend analysis.
Requirements
- Experience supporting large-scale, high-availability services in an ISP, NaaS, or network-centric environment.
- Experience delivering changes through CI/CD and GitOps processes, including release validation, deployment governance, monitoring verification, and rollback planning.
- Experience operating customer-facing applications, APIs, and distributed services with a focus on reliability, availability, performance, and customer experience.
- Ability to troubleshoot end-to-end customer fulfilment journeys across user interfaces, APIs, middleware, event platforms, and downstream systems.
- Strong observability skills, including journey-based monitoring and synthetic checks.
- Knowledge of Infrastructure as Code tools such as Terraform or Ansible.
- Knowledge of event-driven architectures and Kafka concepts including message delivery, lag monitoring, loss detection, replay, and troubleshooting.
- Working knowledge of incident and problem management in ServiceNow and delivery tracking in Jira.
Tech Stack
Categories
Site Reliability
About BT
BT Group builds and operates telecom networks and digital services for consumers, enterprises, and public‑sector clients, selling broadband, fixed-line voice, mobile (via EE), and managed network, cloud, and cyber security services. It is headquartered in London and listed on the London Stock Exchange, with American depositary shares on the NYSE. BT also owns Openreach, which manages the UK’s fibre and copper access network used by multiple retail providers.