2 hours ago
Pune, IndiaSenior
Responsibilities
- Provide L2 production support for web-based applications and services.
- Resolve incidents and service requests while adhering to SLAs.
- Perform application monitoring, health checks, troubleshooting, and operational support.
- Support production deployments, release validation, and post-release monitoring.
- Conduct root cause analysis and implement preventive measures to reduce recurring incidents.
- Collaborate with development, infrastructure, database, and business teams to resolve issues.
- Analyze application logs, database queries, and monitoring dashboards.
- Support problem, change, release, and major incident management processes.
- Create and maintain operational documentation, knowledge articles, and support runbooks.
- Identify automation and continuous improvement opportunities for support processes.
Requirements
- 5–7 years of experience in Java-based enterprise application development and production support.
- Experience providing L2 support for web-based applications and services.
- Strong knowledge of Java 8, Java 17, or Java 21, Spring Framework, Spring Boot, JSP, and Struts.
- Experience with React, Angular, or AngularJS.
- Experience with SQL, Oracle Database, or PostgreSQL.
- Experience with Datadog monitoring and observability tools.
- Ability to troubleshoot across multiple technology layers and participate in on-call support and major incident management.
Benefits
- Hybrid work mode.
- US shift schedule from 5:30 PM to 2:30 AM IST.
- Inclusive recruitment process valuing diverse backgrounds and experiences.
Tech Stack
Categories
About Fujitsu
Fujitsu is a global leader in digital services that transform organizations and the world around us. We aim to make the world more sustainable by building trust in society through innovation.