Sr Staff AI Engineer - Veza
ServiceNow23 days ago
Base Salary
$172k - $301k/yr
Responsibilities
- Architect and ship production-grade multi-agent systems with orchestration, tool use, planning loops, memory, and failure recovery.
- Build agents grounded in Access Graph, Access Reviews, permissions, and risk data for enterprise identity security decisions.
- Own observability, human-in-the-loop controls, safety guardrails, and compliance infrastructure for autonomous systems.
- Develop and improve RAG pipelines, semantic search, re-ranking, retrieval, and evaluation capabilities.
- Integrate frontier AI models and evaluate production trade-offs involving cost, latency, and capability.
- Provide technical leadership through architecture decisions, code reviews, quality standards, and mentoring.
Requirements
- 8+ years of software engineering experience with strong data structures, algorithms, and distributed systems fundamentals.
- Hands-on experience designing, shipping, and operating production agentic systems, including multi-agent orchestration, tool calling, planning loops, memory, and failure recovery.
- Production-grade Python experience.
- Experience with frontier AI SDKs from Anthropic, Google, or OpenAI, including prompt engineering, structured outputs, and production model evaluation.
- Production experience with RAG and retrieval patterns, vector stores, hybrid search, and retrieval evaluation metrics.
- Demonstrated technical leadership through architecture ownership, code quality improvements, and mentoring engineers on production AI practices.
- Go, Java, or C++ systems-language experience is a plus.
- Specialization in search and retrieval at scale or MLOps/model observability is a plus.
- Published work or open-source contributions in agentic systems or retrieval is a plus.
- Experience with LLM fine-tuning or inference optimization in production is a plus.
Benefits
- Base pay of $171,900-$300,800 plus equity when applicable and variable or incentive compensation.
- Health plans including flexible spending accounts, a 401(k) plan with company match, ESPP, matching donations, flexible time away, and family leave programs.
- Flexible or remote work persona for regular employees in the North America and Canada region.
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.