Responsibilities
- Identify and resolve complex infrastructure issues while improving system scalability.
- Deploy, automate, maintain, troubleshoot, and improve backend infrastructure systems.
- Maintain continuous integration infrastructure and build, test, and package pipelines.
- Help development teams establish and maintain continuous integration pipelines and tools.
- Review peer and junior-level code or work and promote best practices.
- Build and maintain production microservices architecture using Docker and Kubernetes.
- Design, implement, and optimize cloud infrastructure solutions.
- Architect highly available and scalable cloud environments.
- Develop and enforce cloud security and compliance best practices.
- Lead automation initiatives and improve operational efficiency.
- Mentor and provide technical guidance to the cloud engineering team.
- Collaborate with stakeholders to align cloud strategy with business objectives.
Requirements
- 4–5 years of work experience.
- 4+ years of experience with one or more of Python, Java, Go, or Bash.
- Hands-on experience deploying SaaS products across major cloud providers, including Azure and GCP.
- Experience with configuration management and infrastructure-as-code tools such as Ansible and Terraform.
- Database management experience with MongoDB, Elasticsearch, MySQL, ScyllaDB, Redis, and Kafka.
- Strong understanding and hands-on experience with cloud-native systems, Kubernetes orchestration, observability, and SecOps.
- Strong Unix systems administration background.
- Working knowledge of continuous development techniques and pipelines, including Jenkins, Git, and Artifactory.
Benefits
- Voluntary healthcare coverage for employees and families in applicable countries.
- Paid time off for personal well-being and time with loved ones.
- Access to an employee Mentoring Program.
- The role does not offer visa sponsorship or work authorization support; candidates must have current and unrestricted authorization in the role's country.
Tech Stack
Categories
About Sprinklr
Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises — including Microsoft, P&G, Samsung, and 60% of the Fortune 100 — rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.