3 days ago
Bengaluru, IndiaSenior
Responsibilities
- Design, develop, test, and deploy Salesforce Field Service solutions using Lightning Web Components, Apex classes, triggers, workflows, Process Builder flows, and integrations.
- Configure and customize FSL scheduling, dispatching, optimization, mobile workflows, and work orders.
- Develop and maintain integrations between Salesforce FSL and external systems using REST and SOAP APIs and middleware.
- Gather requirements, analyze business processes, and translate stakeholder needs into technical specifications.
- Participate in code reviews and enforce coding best practices and standards.
- Troubleshoot and resolve technical issues related to FSL implementations.
- Keep current with Salesforce releases, features, and Field Service best practices.
- Provide technical guidance and mentorship to junior developers.
- Maintain technical documentation and participate in Agile/Scrum development processes.
Requirements
- B.E., B.Tech, MCA, or an equivalent technical qualification in computer engineering, computer science, information technology, or software engineering.
- Relevant Salesforce development experience with a strong focus on Field Service.
- Extensive experience with Apex, Visualforce, Lightning Web Components, and Salesforce development tools.
- Deep understanding of Salesforce FSL architecture, data model, and functionality.
- Experience customizing the FSL mobile app and supporting offline capabilities.
- Proficiency with REST and SOAP APIs and integrating Salesforce with external systems.
- Strong understanding of object-oriented programming principles and design patterns.
- Experience with Agile/Scrum methodologies.
- Strong problem-solving, analytical, communication, and collaboration skills.
- Salesforce certifications such as Platform Developer I/II or Field Service Lightning Consultant are highly desirable.
- Experience with Sales Cloud or Service Cloud is preferred.
- Experience with CI/CD, DevOps practices, Apex Unit Tests, or Jest is preferred.
- English proficiency at C2 level is required.
Benefits
- Regular hybrid position based in India with any work shift.
- Hands-on experience, mentorship, and career development opportunities.
- Opportunity to lead AI-powered transformation and solve enterprise business challenges.
- Access to a values-driven, collaborative culture focused on integrity, inclusion, and innovation.
Tech Stack
Categories
About Genpact
Genpact is a global professional services and technology firm that runs and transforms mission-critical operations for large enterprises through consulting, managed services, and AI- and analytics-driven platforms. It serves industries such as banking, insurance, healthcare, and manufacturing/supply chain, modernizing finance, risk, customer service, and back-office processes. Headquartered in New York and listed on the NYSE (G), Genpact originated within GE before becoming an independent public company.