Production Site Reliability Engineer
Charles Schwab4 days ago
Base Salary
$120k - $155k/yr
Responsibilities
- Assess and resolve complex production incidents and rapidly restore critical systems.
- Collaborate with engineering, infrastructure, database, and vendor teams to minimize business impact.
- Improve production readiness, operational excellence, observability, and automation.
- Develop or enhance monitoring strategies, operational runbooks, and escalation procedures.
- Identify root causes, implement permanent corrective actions, and reduce recurring incidents.
- Lead incident response activities and support medium-to-high risk production releases.
- Mentor and coach fellow engineers and contribute to operational best practices.
Requirements
- Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent practical experience.
- 5+ years of experience in Production Support, Site Reliability Engineering, Software Operations, or a related technology support role.
- Advanced experience troubleshooting Java-based distributed applications and SQL-backed enterprise systems.
- Experience with AppDynamics, Splunk, Grafana, InfluxDB, and Control-M.
- Strong Oracle Database knowledge, including SQL analysis, database troubleshooting, and performance optimization.
- Strong Linux administration experience, preferably in RHEL 7/8/9 environments.
- Experience with Python or Shell scripting for automation and operational efficiency.
- Experience leading high-severity production incident response.
- Preferred experience with operational excellence, monitoring strategies, runbooks, root-cause analysis, production readiness, and release planning.
- Preferred mentoring, coaching, or technical leadership experience within production support or SRE teams.
- Knowledge of change management, risk management, security, and compliance practices in highly regulated environments.
- Strong written and verbal communication skills and the ability to work with technical and non-technical stakeholders.
Benefits
- The role is eligible for bonus or incentive opportunities in addition to the salary range.
- The position requires on-site work four days per week during night shifts, generally 2:00 PM–10:00 PM CST.
- Weekend availability and participation in a rotating on-call support model are required.
About Charles Schwab
Charles Schwab is a different kind of investment services firm – one that strives to disrupt the status quo of the traditional Wall Street approach on behalf of our clients. We believe today, as we did on Day 1, that when you find ways to improve the investing experience for your clients, then business results will follow. Follow our company culture at #SchwabLife and see how we give back at #Schwab4Good. Support hours: 7 a.m.–7 p.m. CT or 24/7 at schwab.com/contact-us. Social Media Disclosures: https://www.aboutschwab.com/social-media (#0424-TM8W)