Solutions Engineer II | Chennai
TransPerfect12 hours ago
Chennai, IndiaMid Level
Responsibilities
- Resolve Trial Interactive system service desk tickets with Service Desk Analysts and Solutions Engineers.
- Handle escalations from Level 1 Service Desk Support.
- Assist with data migration using predefined utilities and processes.
- Perform post-deployment testing after application version releases.
- Assist Solutions Engineers in building large-scale, high-availability systems for enterprise life sciences clients.
- Create custom eLearning videos for internal and client use covering the eTMF and SSU modules.
- Assist with onboarding and training Solutions Engineer I employees.
- Complete other appropriate tasks assigned by the manager or supervisor.
Requirements
- Bachelor’s degree in computer science from a four-year college.
- At least five years of experience in product development and technical operations engineering.
- General knowledge of web application development, SOA, and web services.
- Moderate knowledge of troubleshooting application issues in multi-tiered systems and TSQL scripting.
- Knowledge of HTTP, REST, JSON, IIS, Tomcat, web application development, MSSQL, TSQL, XML, and C#.
- Experience with SSO solutions, shell scripting, and Python.
- Proficiency with Microsoft Office, Windows Server, Linux-based operating systems, Adobe Acrobat Professional, Adobe Reader, Adobe Distiller, and Windows operating systems XP or higher.
- Strong written and spoken English communication, problem-solving skills, independent working ability, teamwork, and client relationship skills.
About TransPerfect
TransPerfect provides language services and localization technology to enterprises, including translation, interpretation, software and multimedia localization, and AI-enabled workflow automation via its GlobalLink platform. It sells B2B services and SaaS that streamline multilingual content, compliance, and customer support across channels, with specialized practices in gaming, legal, and life sciences. Founded in 1992 and headquartered in New York, the privately held company operates offices worldwide and supports content in more than 200 languages.