Responsibilities
- Design and deliver AI-driven solutions using Generative AI and Agentic AI for enterprise workflows and business challenges.
- Develop, validate, and operate production-ready software while maintaining quality, compliance, scalability, and responsible AI practices.
- Provide application support by diagnosing technical issues, troubleshooting incidents, and resolving problems across critical business systems.
- Monitor system performance and proactively address potential operational issues.
- Collaborate with multiple teams, contribute to key decisions, and provide solutions across team boundaries.
- Lead knowledge-sharing sessions and help improve team capabilities and service delivery.
Requirements
- At least 5 years of experience in ServiceNow IT Operations Management.
- 15 years of full-time education.
- Strong understanding of Generative AI, Agentic AI, prompt engineering, and AI evaluation frameworks.
- Ability to align AI capabilities with business objectives while considering scalability, responsible use, and measurable value.
- Strong analytical skills for diagnosing and resolving technical issues.
- Familiarity with ITIL processes and best practices.
- Experience with incident management and service request fulfillment.
- Experience with ServiceNow Event Management is preferred.
Categories
About Accenture
Accenture helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to be the reinvention partner of choice for our clients and lead in the safe, widespread adoption of AI, and to be the most client-focused, AI-enabled, great place to work in the world. We bring together the talent of our approximately 786,000 people with proprietary assets and platforms, deep process and industry expertise, and leading ecosystem relationships to deliver end-to-end solutions and measurable outcomes at scale. Through our Reinvention Services, we offer broad expertise across Cybersecurity, Digital Core, Finance, Industry and Enterprise, Song, Supply Chain and Engineering, and Talent, with advanced capabilities in AI and Data, Industry and Process, and Technology. We serve approximately 9,000 clients and generated approximately $70 billion in FY25 revenue. Visit us at accenture.com. This LinkedIn company page is moderated. When engaging with Accenture, we encourage everyone to: - Use common courtesy and be respectful of others. - Create your own original content and avoid content that you know to be fraudulent. - Never repost someone else's copyrighted work, unless you have permission. - Never post personal, identifying, or confidential information. We reserve the right to delete comments or posts we deem to be: - Profane, obscene, inappropriate, offensive, abusive material. - Spam, repeated comments and commercial messages and personal advertisements. - Discriminatory or that contain hateful speech of any kind regarding age, gender, race, religion, nationality, sexual orientation, gender identity or disability. - Threats; personal attacks; abusive, defamatory, derogatory, or inflammatory language; or stalking or harassment of any individual, entity or organization. - False, inaccurate, libelous, or otherwise misleading in any way.