ServiceNow Platform Architect (Financial Services) Manager, Technology Consulting
Ernst and Young16 days ago
Singapore, SingaporeStaff+
Responsibilities
- Lead the design and architecture of ServiceNow solutions for financial services clients.
- Gather business requirements and translate them into technical specifications.
- Oversee planning, development, and deployment of ServiceNow modules.
- Assess client environments and recommend service management and ServiceNow improvements.
- Create architectural diagrams, configuration specifications, user guides, and other documentation.
- Provide technical leadership for systems integration, data migration, and customization.
- Mentor development teams on ServiceNow development best practices and code quality.
- Advise clients through workshops, presentations, project updates, and solution-design discussions.
- Monitor ServiceNow features, industry trends, and financial-sector regulatory requirements.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, Finance, or a related field.
- At least 6 years of experience as a ServiceNow Solution Architect, focused on financial-sector implementations.
- In-depth knowledge of ServiceNow architecture, data models, and APIs.
- Proven experience with ITSM, ITOM, ITBM, Security Incident Response, CSM, Asset Management, PPM, Performance Analytics, GRC, and HRSD.
- Strong analytical, problem-solving, communication, collaboration, and stakeholder-engagement skills.
- Experience with Agile methodologies and project management practices.
- Preferred: master’s degree or relevant certifications, including ServiceNow System Administrator or Certified Implementation Specialist.
- Preferred: experience with sprints, product backlogs, user stories, ServiceNow configuration, customization, and integration.
- ServiceNow certifications are highly desirable.
Benefits
- Competitive compensation package based on performance and value delivered.
- Continuous learning, coaching, and leadership-development support.
- Tools and flexibility to make a meaningful impact.
- Diverse and inclusive culture.
- The role is part of EY’s global Financial Services Consulting organization.
Categories
Solutions Engineering
About Ernst and Young
Ernst & Young (EY) provides audit/assurance, tax, consulting, strategy and transactions services to enterprises, financial institutions, and public‑sector clients. Structured as a global network of partner‑owned member firms, it sells professional services on a fee basis, including a dedicated Financial Services Organization for banking, insurance, and capital markets. Headquartered in London, EY was formed in 1989 from the merger of Ernst & Whinney and Arthur Young, and operates in 150+ countries.