Solution Architect
Salesforce4 days ago
Remote, ColombiaSenior
Responsibilities
- Serve as a trusted advisor to business and technology stakeholders and define solution visions aligned with business objectives.
- Lead the end-to-end design of scalable Salesforce solutions using Customer 360 and multi-cloud strategies.
- Translate business requirements into sustainable, value-driven technical solutions.
- Facilitate discovery sessions and functional workshops, define business processes, and prioritize product backlogs.
- Design and document business processes using structured frameworks and methodologies.
- Provide hands-on Salesforce configuration and prototyping when required.
- Ensure Salesforce implementation best practices and platform governance throughout the project lifecycle.
- Lead cross-functional collaboration across business, product, and technology teams.
- Provide technical guidance, identify risks, and define mitigation strategies with project managers.
- Bridge business stakeholders and development teams to support clear communication and high-quality delivery.
- Mentor and coach Solution Architects, Business Analysts, and consultants.
- Lead solution estimations, technical proposals, pre-sales activities, and executive-level conversations.
Requirements
- At least 5 years of relevant experience on enterprise-level projects across the full lifecycle from planning through go-live.
- Proven experience as a Solution Architect delivering enterprise-scale Salesforce solutions in complex digital transformation programs.
- Strong expertise with Salesforce Platform, Sales Cloud, Service Cloud, Field Service, and other Salesforce Clouds.
- Experience designing scalable, secure, and maintainable Salesforce solutions across multiple clouds.
- Solid understanding of Salesforce platform capabilities, declarative development, and solution architecture best practices.
- Experience in consulting environments and leading customer-facing engagements.
- Strong knowledge of Agile delivery methodologies, including Scrum and Kanban.
- Ability to balance business and technical needs, make architectural decisions, and evaluate trade-offs.
- Excellent stakeholder management, communication, negotiation, and presentation skills.
- Strong analytical and complex problem-solving abilities.
- Advanced or fluent English is required; Spanish proficiency is preferred.
- Experience with Agentforce, AI-powered Salesforce capabilities, and AI tools for solutioning and delivery is highly desirable.
- Demonstrated experience in one or more of MAE/CBS, FINS, HLS, RCG, or PubSec industries.
Benefits
- Salesforce provides benefits and resources intended to support balance and employee well-being.
- Salesforce is an equal opportunity employer and provides reasonable accommodations during the application and recruiting process.
Categories
Solutions Engineering
About Salesforce
Salesforce builds cloud-based customer relationship management software and a broader Customer 360 platform for sales, service, marketing, commerce, and analytics, sold by subscription to businesses and public-sector organizations. Founded in 1999 and headquartered in San Francisco, it trades on the NYSE under the symbol CRM. Its portfolio includes Sales Cloud, Service Cloud, Marketing Cloud, MuleSoft integration, Tableau analytics, and Slack for collaboration, with extensive developer tools and APIs.