5 days ago
Base Salary
$139k - $169k/yr
Responsibilities
- Own backend features end to end, including scoping, architecture, production release, and operational support.
- Design, build, maintain, and scale high-throughput backend workflows that classify, segment, and route documents.
- Evaluate classification models and production experiments based on performance, cost, quality, and customer experience.
- Implement telemetry, monitoring, logging, and metrics to identify errors, bottlenecks, and dropped documents.
- Coordinate projects across science, product, data platform, and downstream enrichment teams.
- Participate in on-call rotations, resolve customer escalations, mitigate SEV events, and maintain system availability.
Requirements
- Experience building, scaling, and operating high-throughput, high-availability backend services in distributed environments.
- Experience owning features or leading projects with cross-functional coordination.
- Practical experience with production monitoring, alerting, troubleshooting, scaling, and database technologies.
- Experience with LLMs, model evaluation, or ML experimentation pipelines; hands-on tuning or evaluation is a plus.
- Familiarity with Go, TypeScript, Temporal, Kubernetes, or equivalent distributed-systems technologies.
Benefits
- Annual experience bonus funding for a vacation, concerts, events, or another chosen experience.
- Annual wellness reimbursement supporting physical and mental health goals.
- Medical, dental, vision, life, disability, retirement, and 401(k) matching benefits.
- Team-building offsites, quarterly events, stocked snacks and drinks, and catered office lunches.
- Hybrid work model requiring three office days per week: Mondays, Thursdays, and one additional day selected by the organizational leader.
Tech Stack
Categories
About Qualtrics
Qualtrics builds an experience management platform that collects signals from surveys, digital interactions, and service channels, then applies analytics to improve customer, employee, product, and brand outcomes for large organizations. It sells cloud software and services via subscriptions to enterprises and public-sector customers; founded in 2002, the company is co-headquartered in Provo, Utah, and Seattle, Washington, and is privately held under Silver Lake ownership.