23 hours ago
Kirkland, WA, USAMid Level
H1B sponsor
Base Salary
$150k - $217k/yr
Responsibilities
- Manage customer problems through diagnosis, resolution, or implementation of investigation tools for Google Cloud Platform issues.
- Troubleshoot, reproduce, and determine root causes for customer-reported issues while developing tools for faster diagnosis.
- Build expertise in Google product technologies and underlying architectures.
- Consult with Engineering, Sales, and customer organizations to resolve technical deployment obstacles.
- Work with Product, Engineering, and Site Reliability Engineering teams to improve products and production quality.
- Advocate for customer needs and improve related documentation, tools, and processes.
- Work non-standard hours or shifts, including weekends, as needed.
Requirements
- Bachelor’s degree in Science, Technology, Engineering, or Mathematics, or equivalent practical experience.
- Nine years of experience troubleshooting and advocating for customer needs or triaging technical issues across hardware, software, applications, operations, or processes.
- Experience with computer networking and web technologies including HTTP, HTML, and DNS.
- Experience with Linux/Unix system administration or operating systems.
- Experience with one or more programming or scripting languages, such as C, C++, C#, Java, Python, JavaScript, PowerShell, Bash/Shell, Perl, or Visual Basic.
- Preferred experience troubleshooting cloud accelerators such as GPUs and TPUs.
- Preferred experience with cloud computing through certifications, internships, or coursework.
- Preferred experience with distributed systems and common solutions, design patterns, or best practices.
- Preferred experience with system virtualization or on-premise or hybrid cloud computing.
Benefits
- Part of a global team providing 24x7 customer support.
- May include non-standard work hours or weekend shifts.
- Google benefits are provided, with additional benefits information available through Google.
Tech Stack
Categories
Solutions Engineering
About Google
Google builds consumer and enterprise software and services including Search, Android, YouTube, Chrome, Maps, Gmail, and Google Cloud. Its business model centers on digital advertising and paid cloud, software, and hardware offerings (e.g., Pixel and Nest) for consumers, developers, and organizations. Founded in 1998 and headquartered in Mountain View, California, Google operates globally as a subsidiary of Alphabet Inc.