Principal Architect
Salesforce3 days ago
Responsibilities
- Lead current- and future-state architecture, discovery, organizational assessments, and architectural direction for strategic financial-services accounts.
- Design agent orchestration, MCP and agent-to-agent interoperability, headless and composable experiences, data foundations, and trust and governance layers.
- Build working prototypes and proof-of-value assets on customer data and objects using code and AI-assisted development tools.
- Deliver engagement models covering agentic operating models, governed multi-agent systems, headless experiences, and executive North Star architecture.
- Package architecture, data dictionaries, process maps, and agent metadata for partners and delivery teams to scale solutions into production.
- Advise CIOs, CTOs, Chief Architects, and business leaders and represent Salesforce in architecture reviews, executive briefings, and industry events.
- Mentor architects and account teams and contribute reference architectures, points of view, reusable assets, and shared-library components.
Requirements
- At least 4 years of professional experience; the role also calls for 10+ years in enterprise or solution architecture with significant customer-facing financial-services experience.
- Bachelor’s degree in Computer Science, Software Engineering, MIS, or a related required field.
- Deep hands-on Salesforce platform experience, including Financial Services Cloud, Service Cloud, Sales Cloud, and Data 360, plus enterprise integration and ideally MuleSoft and API-led design.
- Practical experience designing and building LLM-based agents, retrieval and grounding systems, agent orchestration, MCP, and A2A interoperability.
- Ability to personally prototype with Apex, JavaScript/Node, Python, or similar technologies and work in Git-based workflows.
- Knowledge of financial-services privacy, data residency, model risk management, auditability, and AI governance requirements.
- Strong executive presence, oral and written communication, presentation, collaboration, interpersonal, and technical problem-solving skills.
- Preferred qualifications include Salesforce certifications, experience with large financial-services transformations on the customer or SI side, process intelligence or agentic operations exposure, and published or reusable technical content.
Benefits
- Salesforce offers time-off programs, medical, dental, vision, mental-health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.
- Certain roles may be eligible for incentive compensation, equity, and benefits; compensation is determined by factors including location, job level, knowledge, skills, and experience.
- Reasonable accommodations are available during the application and recruiting process.
Tech Stack
Categories
Solutions Engineering
About Salesforce
Salesforce builds cloud-based customer relationship management software and a broader Customer 360 platform for sales, service, marketing, commerce, and analytics, sold by subscription to businesses and public-sector organizations. Founded in 1999 and headquartered in San Francisco, it trades on the NYSE under the symbol CRM. Its portfolio includes Sales Cloud, Service Cloud, Marketing Cloud, MuleSoft integration, Tableau analytics, and Slack for collaboration, with extensive developer tools and APIs.