6 months ago
San Francisco, CA, USAMid Level
Base Salary
$120k - $200k/yr
Responsibilities
- Own end-to-end delivery of high-impact solutions for strategic partners.
- Resolve urgent technical customer support tickets and communicate proactively with client stakeholders.
- Drive innovation through coding and implementation to solve complex problems.
- Collaborate with Product and Engineering to influence priorities, roadmap decisions, and feature development.
- Build and maintain internal documentation, playbooks, and enablement content.
- Define customer success metrics, KPIs, and adoption strategies, and track progress.
- Monitor usage, adoption, and engagement metrics to address risks and support long-term retention.
- Maintain awareness of data maintenance handling best practices and follow information security policies.
- Report actual or suspected security or policy violations and breaches.
Requirements
- Bachelor’s degree in computer science, mathematics, engineering, physics, or a related technical field.
- At least 1 year of software engineering experience.
- Professional experience supporting technical customers and iterating solutions in real time.
- Strong engineering background with proficiency in Python, JavaScript/TypeScript, or similar programming languages.
- Deep understanding of software architecture and API integrations.
- Excellent verbal and written communication skills, attention to detail, and experience engaging business and technical audiences.
- Ability to manage multiple priorities in a fast-paced environment.
Benefits
- Base salary range of $120,000-$200,000, with stock options potentially offered in addition
- Opportunity to work directly with enterprise customers and high-impact projects
- Work with teams across Sales, Product, Engineering, and Operations
- Located in Hive’s San Francisco, Seattle, or Delhi offices
Tech Stack
Categories
Forward Deployed