Forward Deployed Software Engineer

Hive

14 days ago

San Francisco, CA, USA

Entry Level / Mid Level

Base Salary

$120k - $200k/yr

Responsibilities

Own the full end-to-end delivery of high-impact solutions for strategic partners.
Efficiently resolve urgent technical customer support tickets with proactive communication.
Drive innovation through coding and implementation to solve complex problems.
Collaborate with product and engineering teams to influence priorities and shape the product roadmap.
Build and maintain internal documentation, playbooks, and enablement content.
Partner with customers to define success metrics and adoption strategies aligned to their goals.
Represent the voice of the customer internally and provide actionable feedback for product direction.
Monitor usage and engagement metrics to address risks and ensure long-term retention.

Bachelor’s degree in computer science, mathematics, engineering, physics, or a related technical field.
1+ years of software engineering experience.
Prior experience supporting technical customers and iterating solutions in real time.
Proficiency in programming languages such as Python, Javascript/Typescript, and a deep understanding of software architecture and API integrations.
Excellent verbal and written communication skills with attention to detail.
Ability to juggle multiple priorities in a fast-paced environment.

JavaScriptPythonTypeScript