2 months ago
Responsibilities
- Discover agency problems onsite and translate them into compliant, mission-outcome-focused solutions.
- Design, configure, integrate, test, and ship AI agents, workflows, automations, integrations, and data pipelines on Axon’s platform.
- Build with and extend DEMS, Fusus, AI Era, Records, and related systems in agency environments.
- Own the full lifecycle from deployment and adoption through optimization and ongoing customer success.
- Build AI-powered workflows using agents, prompts, RAG, and evaluations, then drive hands-on adoption and measure impact.
- Assess operational workflows, define success metrics and baselines, and iterate solutions until adoption and outcomes improve.
- Troubleshoot onsite and coordinate root-cause resolution across Product, Engineering, Support, and Services.
- Build trusted relationships with agency leadership and operational stakeholders and lead QBRs, mission reviews, and strategic planning.
- Capture customer insights, workflow patterns, and adoption barriers to inform Product and Engineering roadmaps.
- Turn successful builds into reusable playbooks and operational frameworks and identify expansion opportunities with Sales.
- Maintain a consistent onsite presence of approximately 3–4 days per week and support Sales-to-Post-Sales onboarding and handoff.
Requirements
- Typically 8+ years of experience in customer-facing technical roles, program management, operational transformation, or complex deployment environments.
- Demonstrated experience shipping working automations, agents, workflows, integrations, or AI-enabled tools in customer environments, including configuring products and writing integration logic.
- Ability to work across hardware, software, cloud, AI-enabled technologies, and integrated systems.
- Strong communication skills with technical teams and senior stakeholders, including command staff in mission-critical environments.
- Ability to operate with full ownership in ambiguous, fast-changing environments and navigate priorities across Product, Engineering, Sales, Support, and Services.
- Ability to obtain and maintain CJIS compliance and adhere to security standards.
- Former law enforcement or military experience is preferred but not required.
- Preferred experience includes public safety, law enforcement, corrections, mission-critical operations, Records, Evidence, digital workflows, AI-enabled platforms, integrated public-safety ecosystems, forward-deployed engineering, solutions architecture, or operational transformation at scale.
Benefits
- Competitive salary and 401(k) with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, dental, and vision plans
- Fitness programs
- Emotional and mental wellness support
- Learning and development programs
- Approximately 3–4 days per week onsite in Oklahoma City
Categories
Forward Deployed
About Axon
Axon builds TASER energy devices, body and in-car cameras, sensors, and a cloud software suite for managing evidence, records, and real-time operations used by law enforcement, public safety agencies, and enterprises. Revenue comes from hardware sales bundled with SaaS subscriptions and services across its Axon Evidence and Records platforms. Founded in 1993 and headquartered in Scottsdale, Arizona, Axon Enterprise is a NASDAQ-listed public company serving police departments and government customers globally.