11 days ago
Lisbon, PortugalSenior
Responsibilities
- Design scalable CRM and digital platform architectures with strong performance and integration capabilities.
- Translate business requirements into technical specifications and architectural designs.
- Lead technical teams during CRM implementations and provide guidance and mentorship to developers.
- Review and approve designs and code, establish standards, and maintain architectural documentation.
- Integrate CRM systems with ERP, CDP, loyalty, database, cloud, API, and middleware platforms.
- Conduct performance tuning, troubleshoot complex CRM issues, and mitigate technical risks.
- Participate in project planning, estimation, Agile or Scrum delivery, and continuous improvement initiatives.
- Serve as a subject matter expert for client work, pitches, technical reports, and stakeholder presentations.
Requirements
- Deep knowledge of CRM platforms, including Salesforce, HubSpot, and Microsoft Dynamics.
- Experience designing efficient, scalable, maintainable CRM solutions and integrating multiple systems.
- Experience leading and managing project development in Agile or Scrum environments.
- Experience with CI/CD and version-control tools such as GitHub, GitLab, Bitbucket, and Jenkins.
- Ability to query databases for customer data extraction and reporting.
- Familiarity with AWS, Azure, or Google Cloud, CI/CD pipelines, Git, Docker, and Kubernetes.
- Expertise in GDPR, CCPA, data privacy laws, and CRM security best practices.
- Experience with Apex, JavaScript, .NET, and C# for CRM logic, automation, and custom programming.
- Strong understanding of REST and SOAP APIs, middleware, ERP, CDP, and loyalty-platform integrations.
- Proficiency with Excel, Power BI, Tableau, or comparable tools for customer-data analysis and reporting.
- Knowledge of customer segmentation, customer lifecycle management, personalization, troubleshooting, and debugging.
- Strong problem-solving, organizational, collaboration, communication, and prioritization skills.
Benefits
- Hybrid work arrangement with adaptable hours, home-office options, and an expectation of one day per week or four days per month in the office.
- Competitive salaries, volunteer days, wellness days, modern offices, and a multicultural work environment.
- Training, mentorship, growth opportunities, and access to opportunities across the dentsu network.
- Collaboration on international projects with colleagues across Merkle and dentsu's global network.
Tech Stack
Categories
Solutions Engineering
About Dentsu
We are dentsu. We team together to help brands predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy. We know people better than anyone else and we use those insights to connect brand, content, commerce and experience, underpinned by modern creativity. We are the network designed for what’s next.