3 days ago
Pune, IndiaMid Level
Responsibilities
- Configure and support packaged or SaaS applications to align features and solutions with business requirements.
- Configure and customize ServiceNow HRSD modules and integrate them with other enterprise systems using APIs.
- Manage software releases, version-control practices, and system changes while preserving compatibility and performance.
- Monitor application performance, troubleshoot issues, and minimize downtime.
- Gather requirements and collaborate with cross-functional teams to implement solutions.
- Maintain documentation for configurations, customizations, and system changes.
- Work independently as a subject-matter expert and guide junior team members.
Requirements
- At least 3 years of experience in ServiceNow Human Resource Service Delivery (HRSD).
- Proficiency in ServiceNow HRSD and experience configuring and customizing ServiceNow modules.
- Familiarity with APIs and integration techniques for connecting ServiceNow with enterprise systems.
- Ability to use low-code platforms and tools to develop and deploy scalable solutions.
- Knowledge of release management and version-control practices in SaaS environments.
- 15 years of full-time education is required.
Benefits
- The position is based at the PDC3B - SEZ location.
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About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.