1 day ago
Remote, United StatesSenior
Responsibilities
- Provide expert post-sales support for software and hardware systems, subsystems, and applications.
- Act as the subject-matter expert for complex issues and internal representative during critical escalations.
- Use telephone and remote diagnostic capabilities to support customers and field personnel.
- Review customer networks proactively to identify issues across software, hardware, platforms, and protocols.
- Work with management and teams to implement solutions.
- Apply expertise in industry protocols, solutions, and customer situational management.
- Manage laboratories, mentor lower-level engineers, and support project management activities as needed.
Requirements
- 5–6 years of experience and a bachelor’s degree or equivalent, or 4 years of experience and a master’s degree or equivalent.
- Bachelor’s degree or equivalent experience.
- Master’s degree or equivalent experience is an alternative qualification.
- Expertise in industry protocols, solutions, and customer situational management.
- Ability to work independently on problems of diverse scope.
Categories
Solutions Engineering
About Avaya
Avaya builds enterprise communications and contact-center software delivered as UCaaS, CCaaS, and CPaaS, along with services and devices, for large organizations and government agencies. Its portfolio—including the Avaya Infinity platform—supports cloud, hybrid, and on-prem deployments and modernization of legacy voice systems under subscription and support contracts. Founded in 2000 as a Lucent spinoff and now privately held under Silver Lake, Avaya is headquartered in Morristown, New Jersey and serves customers worldwide.