Forward Deployed Enablement Engineer - Customer Success

Palantir

4 months ago

Washington, DC, USA

Entry Level / Mid Level

Base Salary

$110k - $147k/yr

Responsibilities

Respond to and triage incoming support requests from internal and external teams.
Provide guidance to customer engineers and unblock their workflows on Palantir’s platform.
Build with Foundry and AIP to enhance enablement operations.
Collaborate with Product Development teams to tackle workflow problems and inform product improvements.
Partner with Business teams to understand and meet customer needs.
Participate in a 24/7 on-call rotation for critical customer-facing incidents.
Take ownership as the first responder to resolve issues.

Background in Data Science, Computer Science, Engineering, or a related STEM field.
Equivalent relevant practical experience in a technical or engineering role is acceptable.
Proficiency in one or more programming languages or data engineering frameworks such as Python, SQL, or Java.
Excellent written and verbal communication skills for effective interaction with stakeholders.
Strong creative problem-solving skills.
Ability to work independently and make decisions with minimal supervision.

Medical, dental, and vision insurance for employees and eligible dependents.
Basic life, AD&D, and disability insurance coverage.
Commuter benefits and relocation assistance.
Flexible paid time off policy and 10 paid holidays per year.
Supportive leave of absence program for military service and medical events.
Paid leave for new parents and subsidized back-up care.
Fertility and family building benefits, including adoption and surrogacy support.
401k plan enrollment for employees.

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