ServiceNow Principal Engineer
D.B. Group2 months ago
Pune, IndiaStaff+
Responsibilities
- Shape the ServiceNow platform architecture roadmap and ensure alignment with enterprise strategy.
- Oversee platform design standards, solution reviews, data models, and integration approaches.
- Lead end-to-end ServiceNow implementation from requirements through deployment and hypercare.
- Configure, develop, script, and integrate ServiceNow modules including ITSM, CMDB, and ITOM.
- Lead integration implementation using APIs, events, and enterprise integration patterns.
- Support release management, deployments, environment strategy, resilience, security, and operational continuity.
- Identify automation and continuous-improvement opportunities to improve efficiency and platform adoption.
- Troubleshoot complex technical issues during implementation and after go-live.
- Mentor engineering teams and contribute to stronger engineering capabilities.
Requirements
- Proven experience delivering ServiceNow implementations in large, complex environments.
- Strong hands-on expertise across ServiceNow modules including ITSM, CMDB, ITOM, and integrations.
- Deep understanding of ServiceNow development, configuration, and scripting.
- Experience implementing integrations using REST APIs and event-driven architectures.
- Strong knowledge of data modeling, CMDB/CSDM, and platform design principles.
- Experience working in regulated environments, preferably banking or financial services.
- Ability to lead delivery while remaining hands-on technically.
- Strong problem-solving skills and ability to drive issues through resolution.
Benefits
- Best-in-class leave policy.
- Gender-neutral parental leave.
- 100% reimbursement under the gender-neutral childcare assistance benefit.
- Sponsorship for industry-relevant certifications and education.
- Employee Assistance Program for employees and family members.
- Comprehensive hospitalization insurance for employees and dependents.
- Accident and term life insurance.
- Complementary health screening for employees aged 35 and above.
- Training and development, coaching, and support from team experts.
- Flexible benefits that can be tailored to individual needs.
- Location: Pune, India; flexible work scheme stated.
Categories
About D.B. Group
D.B. Group is an Italian freight forwarder and logistics provider offering air, ocean, road, and rail transport, customs brokerage, and supply chain management for global shippers. Founded in 1980 and headquartered in Montebelluna, Veneto, it is privately held and operates through 79 subsidiaries with a worldwide partner network. The company delivers end-to-end forwarding and integrated logistics services, from consolidation and warehousing to door-to-door deliveries and trade compliance.